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Strategic Client Manager
TruBridgeStrategic Client Manager leading enterprise healthcare clients for TruBridge’s revenue-cycle and clinical technology solutions. Driving retention, recovery, adoption, financial performance, and responsible account growth.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare revenue cycle management, client relationship management, and performance improvement strategies. Proven ability to drive client satisfaction, retention, and growth through effective communication and strategic planning.
Highest-signal resume keywords
Healthcare Revenue Cycle ManagementClient Relationship ManagementPerformance Improvement StrategiesCash Collections and Accounts ReceivableStrategic Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle Performance AnalysisClient Satisfaction ImprovementRisk Mitigation PlanningFinancial Health DiagnosticsBilling Quality ManagementDenial Performance ImprovementContractual Interaction ManagementInvoicing Best PracticesUpsell and Cross-Sell IdentificationHealthcare Technology Knowledge
Soft Skills
Relationship-BuildingListening SkillsClient Advisory SkillsCollaborationStakeholder Accountability
Industry Keywords
Healthcare ManagementEHRHIPAA ComplianceEqual Employment OpportunityERISA ComplianceClient Success PlansRevenue Cycle DataExecutive Performance ReviewsClient ROI ReportingHealthcare Environment Knowledge
About the role
Key responsibilities & impact- Lead executive relationships for top enterprise clients
- Drive value realization across TruBridge’s revenue cycle management services, EHR, and third-party solutions
- Develop and implement client success and recovery plans with retention, satisfaction, risk-reduction, and growth objectives
- Maintain knowledge of client organizations and healthcare environments
- Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators
- Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities
- Align qualified clients with the TruBridge reference program
- Lead executive performance reviews, translating revenue cycle data into actions improving cash collections, accounts receivable, denial outcomes, billing effectiveness, and financial health
- Lead cross-functional Financial Health teams and subject matter experts in diagnosing challenges and executing corrective action plans
- Serve as executive escalation point for material revenue cycle management service and performance issues
- Own client relationships and execution, with accountability for retention, renewal readiness, satisfaction, risk reduction, and responsible growth
- Manage client risks, mitigation plans, accountable owners, deadlines, and escalations
- Identify and qualify upsell and cross-sell opportunities and partner with sales
- Develop best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions
- Comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations
- Perform other job-related duties as required
Requirements
What you’ll need- Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred)
- Demonstrated experience improving healthcare revenue cycle performance
- Working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes
- Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships
- Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and follow through until risk is mitigated
- Ability to work independently and collaborate effectively with subject matter experts
- Strong relationship-building, listening, and client advisory skills
- Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders
- Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans
- At least 7 years of healthcare revenue cycle experience
- At least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives
- Preferred: experience in strategic account management, healthcare technology, or health information systems
Benefits
Comp & perks- Remote work arrangement
- Remote team environment
- Equal Employment Opportunity compliance
- Opportunities to contribute to innovative healthcare solutions supporting providers, patients, and communities