TruBridge

Assistant Manager – Process Excellence

TruBridge

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Analyze existing RCM workflows to identify inefficiencies, bottlenecks, and improvement opportunities
  • Drive Lean Six Sigma or other structured problem-solving methodologies to streamline processes
  • Work with Operations, Training, and IT teams to implement process enhancements
  • Conduct time-motion studies, process mapping, and root cause analysis
  • Monitor and report on process KPIs and recommend actions for continuous improvement
  • Create and maintain Standard Operating Procedures (SOPs)
  • Oversee the execution of audit plans and conduct quality audits
  • Collaborate with training teams to address identified gaps
  • Prepare and present quality dashboards and reports to internal stakeholders
  • Partner with internal teams to ensure adherence to SLA, compliance, and customer satisfaction goals
  • Support the design of new workflows that align with compliance and regulatory standards
  • Drive a culture of accountability and operational excellence across teams

Requirements

  • 5–7 years of experience in RCM operations with 2–3 years in quality/process excellence roles
  • Strong understanding of US healthcare revenue cycle processes
  • Proficiency in data analysis, process mapping tools, and MS Office (especially Excel and PowerPoint)
  • Experience working with EMR/EHR platforms (Epic, Cerner)
Benefits
  • Remote team that’s encouraged to push boundaries
  • Contribute to supporting providers in healthcare delivery
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprocess mappingroot cause analysisLean Six Sigmaquality auditsKPI monitoringStandard Operating Procedures (SOPs)workflow designcompliance standardscontinuous improvement
Soft Skills
collaborationproblem-solvingcommunicationaccountabilityorganizational skillspresentation skillstrainingstakeholder engagementprocess enhancementoperational excellence