Troop

Executive Assistant

• Be the right hand to high-performing leaders
• Support fast-moving executives, entrepreneurs, and teams across industries like healthcare, e-commerce, and consulting
• Manage complex calendars and schedule meetings across time zones
• Organize inboxes, draft communications, and ensure timely follow-ups
• Conduct research and create concise executive summaries
• Prepare polished reports, slide decks, and client-facing documents
• Maintain project management tools like Asana, Trello, or ClickUp
• Keep CRMs, databases, and digital files up to date and organized
• Coordinate travel, event logistics, and light operations support
• Handle data entry, reporting, and administrative tasks with accuracy

• Provide top-tier virtual assistance to busy professionals and growing businesses across industries such as healthcare, e-commerce, and consulting.
• Act as key support partner to executives, founders, and team leads handling calendars, communications, research, and file organization.
• Schedule meetings and manage calendars across time zones; organize inboxes and draft communications.
• Conduct research, prepare documents, presentations, and reports; maintain digital filing systems and CRM data.
• Support travel planning, event scheduling, logistics coordination, light data entry, reporting, and operations support.

Virtual Assistant

Onboarding Specialist

• Help marketing teams learn and adopt a modern workflow automation platform.
• Guide customers from first login to confident users through onboarding programs.
• Run onboarding programs, lead client training sessions, workshops and cohorts.
• Create resources and enablement playbooks to ensure long-term adoption.
• Translate technical concepts into clear, practical guidance for marketing users.
• Support clients with CRM workflows, campaign automation, and reporting (HubSpot or similar).
• Use SQL and Python for reporting and technical workflows.

Customer Onboarding & Training Specialist, Marketing Tech

Operations

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub.
Partner with executive leadership to design and expand BPO delivery models
Manage vendor relationships, staffing operations, and offshore recruitment support teams
Drive operational excellence, compliance, and data accuracy within recruitment systems
Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows
Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

BPO Operations Partner

Account Executive

• Customer Engagement: Respond to inbound inquiries with speed and professionalism, delivering a friendly and helpful customer experience.
• Sales Qualification: Use the BANT (Budget, Authority, Need, Timeline) methodology to assess and qualify inbound leads.
• Product Communication: Clearly explain service offerings, handle objections, and guide prospects toward the next step in the sales funnel.
• Lead Conversion: Schedule follow-up calls, demos, or appointments with senior sales team members when appropriate.
• CRM Management: Log interactions, update lead records, and maintain data integrity across systems to support pipeline visibility and team collaboration.
• Quota Achievement: Meet or exceed individual and team-based KPIs including sales conversions, call volume, and engagement metrics.
• Cross-Team Collaboration: Work closely with Account Executives and Sales Managers to ensure smooth handoff of qualified leads.
• Feedback Loop: Share insights on customer trends, objections, and product feedback to help improve sales processes and messaging.
• Process Efficiency: Utilize call center best practices and technology tools to streamline workflow and maximize productivity.
• Adaptability: Stay up to date with new product features, evolving customer needs, and internal sales strategies.

Executive Assistant

Virtual Assistant

Customer Onboarding & Training Specialist, Marketing Tech

BPO Operations Partner

Sales Representative