Marketing Specialist
City Wide Facility Solutions Jacksonville
Salary
💰 $400 - $500 per month
Job Level
JuniorMid-Level
About the role
- Customer Engagement: Respond to inbound inquiries with speed and professionalism, delivering a friendly and helpful customer experience.
- Sales Qualification: Use the BANT (Budget, Authority, Need, Timeline) methodology to assess and qualify inbound leads.
- Product Communication: Clearly explain service offerings, handle objections, and guide prospects toward the next step in the sales funnel.
- Lead Conversion: Schedule follow-up calls, demos, or appointments with senior sales team members when appropriate.
- CRM Management: Log interactions, update lead records, and maintain data integrity across systems to support pipeline visibility and team collaboration.
- Quota Achievement: Meet or exceed individual and team-based KPIs including sales conversions, call volume, and engagement metrics.
- Cross-Team Collaboration: Work closely with Account Executives and Sales Managers to ensure smooth handoff of qualified leads.
- Feedback Loop: Share insights on customer trends, objections, and product feedback to help improve sales processes and messaging.
- Process Efficiency: Utilize call center best practices and technology tools to streamline workflow and maximize productivity.
- Adaptability: Stay up to date with new product features, evolving customer needs, and internal sales strategies.
Requirements
- 2+ years of experience in a sales, customer service, or inbound call center environment.
- Track record of exceeding targets and driving performance in a fast-paced setting.
- Strong verbal and written communication skills with a persuasive and personable style.
- Ability to quickly build rapport and establish trust over the phone.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and call center software.
- Self-starter with excellent time management and multitasking skills.
- Comfortable working independently and as part of a collaborative remote team.
- Availability: Must be available during business hours across U.S. time zones (PST to EST).
