Trodo

Customer Support

• Daily interaction with our customers over the phone
• Address customer concerns and requests across all communication channels
• To provide accurate and insightful guidance to customers
• Provide a detailed information about our products and services
• Process customer orders and fulfill requests
• Maintain a polite, helpful, and professional

Customer Service Specialist, Norwegian Speaker

• Respond to customer inquiries and support tickets through Zendesk across various communication channels (email, chat, and social media)
• Provide detailed product and service information to assist customers with their purchases
• Address customer concerns, troubleshoot issues, and find effective solutions
• Maintain a polite, professional, and empathetic approach to customer interactions
• Collaborate with internal teams to resolve customer issues

Customer Service Specialist, Foreign Language Skills

Account Manager

• Support the Head of Key Accounts in growing the Partner Program by managing a portfolio of strategic customers
• Drive loyalty, satisfaction, and growth through strong relationships, proactive feedback handling, and structured account management
• Manage a portfolio of high-value B2B/B2C clients (workshops, resellers, fleets)
• Gather client feedback to inform program improvements
• Lead onboarding for new key clients
• Identify leads from existing clients and market signals
• Track account KPIs and contribute to program performance reporting
• Ensure timely communication on benefits, promotions, and service updates
• Conduct account reviews, monitor health, and facilitate tier upgrades

Customer Service Specialist, Norwegian Speaker

Customer Service Specialist, Foreign Language Skills

Key Account Manager