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Customer Service Technical Specialist
TrodoCustomer Service Technical Specialist assisting automotive customers in identifying the right car parts. Working in a hybrid setup while being part of the customer experience team.
About the role
Key responsibilities & impact- Navigate car parts catalogues efficiently to identify and locate automotive components, ensuring accurate and timely order processing
- Assist customers with automotive-related and general inquiries, helping them identify and select the correct parts
- Follow company communication guidelines and maintain the required tone of voice
- Spot potential issues in customers’ component selections and provide expert recommendations for suitable alternatives when needed
Requirements
What you’ll need- Strong knowledge of the automotive industry, particularly car parts catalogues and automotive components
- Excellent communication and interpersonal skills
- A genuine passion for automobiles and enthusiasm for staying up to date with industry developments
- Good English language skills, essential for communicating with foreign customers.
Benefits
Comp & perks- Extended health insurance
- Flexible benefits (extra holidays or paid GYM)
- Growth & development opportunities
- Employee Purchase Program
- Mental health support program
- Fruits (and ice cream during summer), and refreshments in the office
- Family-friendly workplace
- Celebrations of employee's important life moments
- Team buildings and corporate events
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Soft Skills
communication skillsinterpersonal skills