Triumphs of Talent

VIP Account Manager

Triumphs of Talent

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $80,000 - $120,000 per year

About the role

  • Serve as the primary point of contact for 50+ high-value VIP customers, delivering white-glove, personalized support across channels (chat, email, phone, messaging apps).
  • Manage VIP value levers including bonus requests, loyalty incentives, promotional offers, and bespoke experiences.
  • Deepen customer loyalty through high-touch relationship management: hospitality-style touches, proactive outreach, and tailored recommendations.
  • Collect, synthesize, and prioritize VIP feedback on product features and game mechanics; partner with product and engineering teams.
  • Use dashboards and reporting tools to monitor VIP performance including revenue, activity, retention, bonus utilization, satisfaction.

Requirements

  • 3+ years of experience in high-touch customer-facing roles such as VIP account management, customer success, concierge, or casino account management.
  • Proven ability to manage a portfolio of high-value accounts and drive measurable outcomes in revenue, retention, or engagement.
  • Comfortable providing 24/7 style coverage for your VIP portfolio, including occasional evenings, weekends, and holidays.
  • Strong customer empathy and service mindset with a track record of handling difficult or high-stakes conversations.
  • Proficiency with dashboards, CRM and customer support tools.
  • Ownership mentality and bias for action.
  • Alignment with gaming, sports, collectibles, or casino-style experiences and a genuine interest in the product and community you support.
Benefits
  • High Growth: Contribute to a fast-growing Operations team working to fuel one of the most rapidly growing TCG apps.
  • High Agency: Growing, high-impact Operations team that is scaling rapidly with significant opportunity for leadership and growth.
  • High Energy: Passionate team who are proud of our work and velocity (16x year over year growth).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successVIP account managementportfolio managementrevenue managementretention strategiesengagement metricsfeedback synthesisrelationship managementproactive outreachtailored recommendations
Soft Skills
customer empathyservice mindsetcommunication skillsproblem-solvingownership mentalitybias for actionhigh-stakes conversation handlingrelationship buildingpersonalizationadaptability