Triumphs of Talent

Account Manager

• Serve as the primary point of contact for 50+ high-value VIP customers, delivering white-glove, personalized support across channels (chat, email, phone, messaging apps).
• Manage VIP value levers including bonus requests, loyalty incentives, promotional offers, and bespoke experiences.
• Deepen customer loyalty through high-touch relationship management: hospitality-style touches, proactive outreach, and tailored recommendations.
• Collect, synthesize, and prioritize VIP feedback on product features and game mechanics; partner with product and engineering teams.
• Use dashboards and reporting tools to monitor VIP performance including revenue, activity, retention, bonus utilization, satisfaction.

VIP Account Manager