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Triumphs of Talent

Customer Support Agent

Triumphs of Talent

Customer Support Agent managing user inquiries on Rips and Triumph Arcade. Troubleshooting issues and advocating for users in a fully remote role.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

About the role

Key responsibilities & impact
  • Respond to user inquiries across our support channels with speed, empathy, and accuracy.
  • Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
  • Advocate for users internally by surfacing recurring problems so we can fix root causes.
  • Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.
  • Contribute ideas and improvements that help the support team scale for the future.

Requirements

What you’ll need
  • Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly.
  • Availability to work a full time 40-hour weekly schedule.
  • Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations.
  • Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality.
  • Previous customer support experience is a plus.
  • Familiarity with the TCG and/or gaming world is a plus.
  • Your own computer and a reliable internet connection.

Benefits

Comp & perks
  • Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.
  • High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will.
  • High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.
  • Competitive pay. $21/hour to start.

ATS Keywords

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Soft Skills
empathyaccuracyattention to detailcommunicationproblem-solvingtime managementmultitaskingadvocacytrend analysisidea contribution