Product Support Analyst
Triumph Research Specialists
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £30,000 - £34,000 per year
Tech Stack
About the role
- Managing user access and support cases.
- Investigating and resolving incidents with precision.
- Communicating clearly and regularly with clients.
- Ensuring SLAs are met and expectations exceeded.
- Supporting internal teams with product expertise.
- Acting as a test resource and knowledge sharer.
- Configuring client setups in production and UAT environments.
- Handling change requests and data loads with accuracy.
- Staying up to date with new features and known issues.
- Participating in training and knowledge sharing initiatives.
Requirements
- A keen eye for detail and a methodical approach to problem-solving.
- Strong written and verbal communication skills.
- Experience in SQL.
- Experience in ticketing systems (Zen Desk/Fresh Desk).
Benefits
- Flexible, remote-first working.
- Generous holiday as standard: 27 days holiday, plus extra days for company success.
- Carefully considered, market-leading salaries reviewed annually.
- Enhanced pension contributions after probation.
- Health cash plan for everyday well-being support.
- Life cover at four times your salary from day one.
- Regular team meet-ups and socials.
- Access to training and development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQL
Soft Skills
attention to detailproblem-solvingwritten communicationverbal communication