Own and continuously improve the IT ticketing system, ensuring timely and high-quality resolution of employee support requests.
Act as the primary escalation point for complex technical issues across hardware, software, and networking, while documenting and refining standard operating procedures for common IT workflows.
Own the onboarding and offboarding IT processes for all employees.
Manage the procurement, configuration, deployment, and lifecycle of laptops, mobile devices, and peripherals.
Maintain a comprehensive asset inventory.
Enforce device management policies (MDM).
Support the management of the company’s software stack, including evaluating tools, managing licenses, and ensuring proper utilization across SaaS platforms and business applications.
Implement and maintain core cybersecurity practices, including endpoint protection, MFA, SSO, access management, email security, and backups.
Coordinate with IT vendors, ISPs, and service providers to ensure reliable support and service delivery.
Contribute to IT planning efforts by identifying gaps, recommending improvements, and supporting initiatives that align IT capabilities with business needs.

Requirements

3–5+ years of experience in an IT Manager or similar hands-on role
Experience supporting small to mid-sized companies (ideally under ~75 employees)
Strong experience in IT helpdesk operations, device management, and SaaS environments (Google Workspace required)
Working knowledge of cybersecurity fundamentals and common security tools
Familiarity with endpoint/device management platforms (Jamf, Intune, or equivalent)
Strong communication skills with the ability to clearly explain technical issues and solutions
Preferred Experience supporting remote or distributed teams
Exposure to vendor coordination and basic IT budgeting
Familiarity with identity and access management tools (Okta, Azure AD, or similar)
Interest in contributing to IT strategy and scaling infrastructure
Relevant certifications (CompTIA Security+, Google IT Professional, or similar) are a plus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT helpdesk operationsdevice managementSaaS environmentscybersecurity fundamentalsendpoint protectionMFASSOaccess managementemail securitybackups

Soft Skills

strong communication skillsproblem-solvingteam collaborationvendor coordinationIT strategy contribution

Certifications

CompTIA Security+Google IT Professional