Trio Workforce Solutions

Program Manager

• Serve as the primary contact for a single client program.
• Lead regular client meetings, performance reviews, and operational updates.
• Maintain strong understanding of client structure, workforce priorities, and key stakeholders.
• Ensure client satisfaction through responsiveness, accountability, and clear communication.
• Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators.
• Monitor performance trends and implement corrective action plans when needed.
• Partner with internal stakeholders to ensure service delivery aligns with client expectations.
• Manage client escalations and coordinate cross-functional solutions.
• Identify operational risks and proactively mitigate service disruptions.
• Partner with recruiting, operations, credentialing, and support teams to align execution.

Manager, Program Management

Account Manager

• Serve as a day-to-day client contact for assigned accounts, supporting communication, responsiveness, and relationship continuity.
• Participate in client calls, job intake discussions, and ongoing updates related to requisitions, submissions, and candidate status.
• Ensure client requests and expectations are clearly communicated to internal teams and reflected in fulfillment execution.
• Build working knowledge of client preferences, program structure, and service expectations.
• Coordinate fulfillment execution for assigned accounts by partnering with recruiters and operational support teams.
• Monitor requisition activity, submission pipelines, and fulfillment progress to ensure priorities are aligned to client demand.
• Support offer, extension, onboarding, and assignment confirmation workflows to ensure timely completion and clear communication.
• Identify risks to fulfillment timelines and proactively coordinate solutions with internal partners.
• Manage multiple requisitions and account needs simultaneously while meeting service level expectations.
• Resolve routine client issues (submission delays, documentation questions, process clarification) and escalate appropriately when needed.

Manager, Program Management

Relationship Manager