Manager, Program Management

Trio Workforce Solutions

Manager, Program Management managing client relationships and performance metrics in healthcare staffing. Focused on operational success, client satisfaction, and cross-functional collaboration.

Posted 7/8/2026full-timeEdmond • Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and operational program oversight, with a focus on performance metrics and service delivery outcomes. Proficient in leading client meetings and managing escalations to ensure client satisfaction and alignment with expectations.

Highest-signal resume keywords

Client Relationship ManagementPerformance Metrics ManagementService Delivery OutcomesClient Meeting LeadershipEscalation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ManagementOperational Risk MitigationPerformance Trend MonitoringCorrective Action PlanningWorkforce Solutions

Soft Skills

Clear CommunicationResponsivenessAccountabilityProfessionalism

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

StaffingClient ServicesWorkforce SolutionsOperational Programs

About the role

Key responsibilities & impact

Serve as the primary contact for a single client program.
Lead regular client meetings, performance reviews, and operational updates.
Maintain strong understanding of client structure, workforce priorities, and key stakeholders.
Ensure client satisfaction through responsiveness, accountability, and clear communication.
Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators.
Monitor performance trends and implement corrective action plans when needed.
Partner with internal stakeholders to ensure service delivery aligns with client expectations.
Manage client escalations and coordinate cross-functional solutions.
Identify operational risks and proactively mitigate service disruptions.
Partner with recruiting, operations, credentialing, and support teams to align execution.

Requirements

What you’ll need

5+ years of experience in staffing, workforce solutions, client services, or related roles.
Demonstrated experience managing client relationships or operational programs.
Proven ability to manage performance metrics and service delivery outcomes.
Strong experience leading client meetings and structured governance discussions.
Ability to manage escalations professionally and effectively.
High School Diploma or GED required.
Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field preferred.

Benefits

Comp & perks

Flexible & Remote Options
Collaborative Culture
Career Growth
Mission-Driven Work