Trinity Park Talent

Business Analyst

• Support execution and continuous program improvement of LH and IG program activities and processes in a manner that emphasizes a client-centric approach and maintains the privileged and confidential nature of processes, documentation and communications.
• Review and respond to custodial, records manager, and case team legal hold inquiries; perform legal hold keyword searches and report results to eDiscovery team members
• Research and compile data analyses, support team in development of legal hold distribution lists, and support reporting and updates to a custom reporting module
• Identify, report, troubleshoot, and provide support to Manager, eDiscovery Legal Hold of resolution of Legal Hold System performance and/or data issues, as necessary
• Prepare materials and assist Manager, eDiscovery Legal Hold in driving vendor meetings (resolve system issue tickets, business reviews, reporting on operational vendor performance) and recommend system enhancements from a system user perspective
• Support UAT (User Acceptance Testing) for system implementations or updates to existing systems; support UAT script testing and propose enhancements and summarize findings for eDiscovery Manager, Legal Hold Operations
• Partner with eDiscovery Manager, Legal Hold and IT to perform quality control for legal hold system data integrations and to evaluate and develop new capabilities in support of the legal hold program
• Execute internal recurring processes, including activities to support reminders and updates to legal hold notices and system owner notifications, timely escalate issues to eDiscovery Manager, Legal Hold.
• Support maintenance and enhancement of existing Legal Hold and Information Governance program documentation
• Develop new Legal Hold processes and documentation, review and implement with eDiscovery Manager, Legal Hold Operations
• Support identifying non-custodial data sources (NCDS) for related matters with legal hold(s)
• Prepare and deliver presentations that include custom data analysis, graphs, charts, and other methods to summarize and present data
• Analyze data, and generate custom reports using MS Excel to report, leverage data learnings to propose operational solutions for management
• Design and implement process efficiencies via automation and available technologies (Microsoft Flow/Automate, Excel macros/VBA, Excel formulas, etc.)
• Maintain company confidentiality including confidentiality of company processes & protocols

Business Analyst / Project Manager – eDiscovery, Legal Hold, IT