Trinity Health

Medical writer

• Work Remote Position Utilizes advanced clinical and coding expertise to direct efforts toward the integrity of clinical documentation through the roles of reviewer, educator and consultant.
• Facilitates the overall quality, completeness, accuracy and integrity of medical record documentation through extensive record review.
• Through extensive interaction with physicians and other members of the healthcare team, achieves appropriate clinical documentation to support code assignment, medical necessity, severity of illness, risk of mortality and level of services rendered to all patients.
• Participates in the development and delivery of education for providers and members of the healthcare team.
• ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, standards, policies, procedures and decisions.
• Demonstrates understanding of appropriate clinical documentation to ensure that the severity of illness, risk of mortality and level of services provided are accurately reflected in the health record.
• Assists in overall quality, timeliness and completeness of the health record to ensure appropriate data, provider communication and quality outcomes.
• Serves as a resource for appropriate clinical documentation.
• Communicates with and educates physicians and all other members of the healthcare team regarding clinical documentation and monitors provider engagement.
• Identifies learning opportunities for healthcare providers.
• Conducts concurrent reviews of selected patient health records to address legibility, clarity, completeness, consistency and precision of clinical documentation.
• Formulates compliant clarifications/queries following Trinity Health’s documentation integrity procedures.
• Interacts with physicians, nurses and ancillary staff regarding compliant documentation requirements, clarification/query requests and educational opportunities.
• Codes all relevant, appropriate and compliant working diagnoses codes, establishing a working principle diagnosis and working DRG (MS or APR).
• Collaborates with coding staff to ensure documentation of discharge diagnoses and co-morbidities are a complete reflection of the patient’s clinical status and care.
• Resolves all discrepancies in a courteous manner.
• Demonstrates expertise in problem-solving skills based on theoretical knowledge, clinical experience and sound judgement and serves as a professional role model by demonstrating desirable practice behaviors.
• Leverages the functions of 3M/360 for entering data related to CDI efficiencies and effectiveness.
• Performs other duties as assigned by leadership.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, accrediting agencies, Trinity Health’s Organizational Integrity Program, Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Clinical Documentation Specialist, Remote

Customer Support

• WORK REMOTE POSITION
• Work Hours: 9:30 a.m. to 6:00 p.m. (EDT) - Monday thru Friday
• Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location
• Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries
• This position reports to the Supervisor PFS Customer Service
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Customer Service Representative I, Medical Billing, Call Center, Remote

DevOps Engineer

• This role specializes in maintaining and optimizing the middleware and application infrastructure used by Trinity Health’s Home Office and Ministry Organizations.\n• The engineer is responsible for enhancing system performance, ensuring application stability, and facilitating seamless integration between platforms.\n• Responsibilities include tuning middleware environments, scripting automation, and resolving complex technical issues across APIs, portals, and web services.\n• The role requires strong development skills in Java and related frameworks, as well as advanced experience with Java and Camel 4 running on the OpenShift platform and ESB integrations.\n• Proficiency in developing and consuming REST/SOAP APIs, implementing integration patterns, and handling XML/JSON data transformations.\n• Familiarity with CI/CD tools and observability tools like ELK.\n• This position plays a key role in defining operational best practices, conducting code and performance reviews, and supporting high-availability deployments through effective monitoring, alerting, and fault resolution.\n• The primary job responsibility is to support and optimize technology-based business solutions across platforms leveraging Trinity Enterprise Data Centers and Cloud resources (i.e., PaaS, IaaS and SaaS).

DevOps Service Optimization Engineer (REMOTE)

• Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location.
• Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries.
• This position reports to the Supervisor PFS Customer Service.
• ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location.
• Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner.
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).
• Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor.
• Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service.
• Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.
• Performs other duties as needed and assigned by the supervisor.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Customer Service Representative-I (Financial Assistance Counselor) - PFS (Remote)

Recruitment

• Remote Staffing Clerk to support FirstChoice nursing resource pool across Trinity Health facilities nationwide.\n• Position is remote with evening and night shift hours; schedule full-time.\n• Responsibilities include scheduling and reassigning staff, communicating with leadership, entering scheduling data, generating reports, orientation and training, and policy recommendations.\n• Collaborates with Central Staffing Office and unit-based leadership; maintains proper attendance and timekeeping records.\n• Supports in meeting patient care unit needs and admission capacity.\n• Located in Livonia, Michigan; remote based in the U.S.

Staffing Clerk - Remote

Financial Planning and Analysis

• Provide assistance to self-pay patients\n• Maintain working knowledge of governmental and community resources and offers alternatives to help the needy\n• Facilitates application process and transfers\n• Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Wheaton Franciscan Healthcare\n• Assesses clients’ financial needs of self-pay patients\n• Interviews customers to determine eligibility for assistance through state, county or local organization\n• Keeps knowledge of referral sources current\n• Assesses financial situation and discusses financial alternatives with clients and families\n• Evaluates feasibility (i.e., financial, willingness) of services and resources\n• Assists patients/families in seeking resources in order to obtain needed care\n• Discusses alternatives with patient and family\n• Assists customers filling out government program applications\n• Assists customers in securing available funding within the community to help them settle their outstanding obligation for the service received\n• Documents education, referrals and the resolution of problem\n• Follows-up to ensure success of plan\n• Assists social workers in planning for patients’ financial needs after discharge\n• Meets one-on-one with patients and families to individualize discharge plan and after-care\n• Communicates recommended follow-up treatment to interdisciplinary treatment team\n• Uses knowledge of referral agencies to facilitate continued treatment or placement

Clinical Documentation Specialist, Remote

Customer Service Representative I, Medical Billing, Call Center, Remote

DevOps Service Optimization Engineer (REMOTE)

Customer Service Representative-I (Financial Assistance Counselor) - PFS (Remote)

Staffing Clerk - Remote

Patient Financial Advocate-Remote