Trinity Health

Customer Service Representative – Financial Assistance Counselor

Trinity Health

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

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Salary

💰 $19 - $28 per hour

Job Level

Junior

About the role

  • Performs day-to-day customer service activities within the hospital revenue operations
  • Assists patients in the resolution of billing issues
  • Provides detailed documentation and reports of customer complaints
  • Tracks trends of customer service encounters
  • Resolves independently or escalates issues affecting customer complaints

Requirements

  • High school diploma or Associate's degree in Accounting or Business Administration or related field
  • At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems
  • Previous service/call center experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Basic understanding of Microsoft Office
  • Completion of regulatory/mandatory certifications preferred
Benefits
  • Health insurance
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue cycle functionsbilling resolutiondocumentationreporting
Soft Skills
customer serviceverbal communicationwritten communicationinterpersonal skills
Certifications
regulatory certifications