Supervisor, HRSS Operations – Tier 2 Benefits Administration
Trinity Health
full-time
Posted on:
Location Type: Hybrid
Location: Livonia • Missouri • United States
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About the role
- Supervise and support a hybrid team performing Tier 2 benefits operations
- Provide coaching, work prioritization, and performance oversight
- Handle complex case escalations from Tier 1 or other business units
- Establish and maintain collaborative relationships with cross-functional teams
- Review and approve team timecards in alignment with organizational policies
- Monitor attendance patterns to ensure compliance
- Work with the manager to provide team analytics and maintain metrics
- Utilize presentation skills for updates to management
- Identify skill development & training needs for the team
- Manage the administration and reconciliation of benefits programs
- Handle complex and escalated cases, adjudicating appeals
- Collaborate with Total Rewards Benefits and Legal Department
- Reconcile benefit discrepancies related to pay, and coverage issues
- Include OE execution, task planning, assignment, and appeals processing
- Lead and partner on activities related to annual Open Enrollment
- Conduct audits and root cause analysis for system improvements
- Ensure integrity and effectiveness of Tier 0 knowledge resources
- Prioritize the Colleague Experience and maintain strict confidentiality
Requirements
- Associate’s degree in human resources, Business Administration, or related field, or equivalent experience
- Minimum 4-6 years of progressive experience in HR Shared Services, including both employment administration and benefits administration
- Minimum of 2-4 years of experience in a leadership, coaching, or team lead capacity, or equivalent experience gained through academic projects, internships, or other relevant exposure
- Hands-on experience with Workday HCM, particularly with benefits, employment transactions, and case management
- Prior project management experience strongly preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Prior experience supporting or leading HR compliance-related programs and initiatives such as I-9, E-Verify, licensing/credentialing tracking, and internal audits strongly preferred
- Prior experience with Joint Commission audits and other healthcare regulatory bodies preferred
- Prior experience with Workday, Equifax, EverCheck, and/or The Work Number beneficial
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationemployment administrationcase managementproject managementauditsroot cause analysisdata analyticsperformance oversightskill developmenttask planning
Soft Skills
coachingleadershipcollaborationcommunicationprioritizationconfidentialityproblem-solvingrelationship buildingteam managementpresentation skills