Referral Manager – Full Time
Trinity Health
full-time
Posted on:
Location Type: Office
Location: Mason City • Iowa • United States
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Tech Stack
About the role
- Manages the day to day operations of the Clinic Referral Coordinators
- Serves as the primary resource for referral issues and consults on referral processes
- Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, and values of MercyOne
- Responsible for day to day operations of department including schedules, timecards, monitoring OT, and supplies
- Follows up with director as appropriate if pattern identified or procedural change is indicated
- Familiar with regulatory requirements and assists with the preparation for various regulatory agencies
- Communicates to director departmental updates and reports problems on an on-going basis
- Offers suggestions to improve services and viable options to resolve problems
- Assists with developing and maintaining referral policies and procedures
- Communicates to staff all relevant information; holds periodic communication meetings and monthly department meetings
- Educates staff to standards and guideline changes
- Selects competent staff at a level consistent with need, in a timely manner
- Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented
- Maintains software application for the clinic enterprise
- Serves as liaison for Referral Tracking process and functions
- Identifies and works thru IT for software issues/concerns
- Periodically runs reports and/or has reports run to ensure maximum productivity and usage of software
- Keeps current with software release
- May attend in services/workshops/meetings regarding the software and related processes
- Oversee EPIC referral management superusers
Requirements
- 5-7 years of experience in field of study
- Minimum of 5 years experience as a Referral Coordinator
- Graduate of an accredited nursing or medical assistant program preferred
- Certification and/or appropriate experience in a related field (lab, X-ray, etc.) may be considered
Benefits
- Competitive compensation
- Full benefits package
- Opportunity for growth throughout the system
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
referral managementregulatory compliancereportingstaff trainingpolicy developmentcompetency assessmentoperations managementproblem resolutionschedulingtimecard management
Soft Skills
communicationleadershiporganizational skillsproblem-solvingteam collaborationsuggestive thinkingadaptabilityinterpersonal skillseducational skillsliaison skills
Certifications
nursing certificationmedical assistant certificationrelated field certification