Providing quality technical assistance primarily to Trimble Geospatial Reseller staff.
Diagnosing, troubleshooting, and resolving software licensing and subscription issues.
Addressing issues or working with other teams to resolve issues.
Contributing to product improvement by reporting design, reliability, and maintenance issues.
Engaging in challenging technical problem-solving, directly impacting customer satisfaction.
Collaborating with technical professionals, gaining insights into complex systems.

Requirements

2 years plus experience of related work experience
Experience with Oracle applications
Proven experience in providing technical support, ideally with software or hardware licensing.
Troubleshooting and problem-solving skills.
Proficiency in utilizing technical tools and resources.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with diverse teams and customers.
Strong customer-centric mindset and dedication to delivering exceptional technical support.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingproblem-solvingtechnical supportsoftware licensingsubscription issuesOracle applications

Soft Skills

communicationinterpersonal skillscollaborationcustomer-centric mindsetdedication to customer satisfaction