Support strategic, Premium Vista ERP customers by resolving post-implementation product issues
Provide proactive database and systems stability and performance guidance
Develop custom telemetry dashboard and QA
Manage support tickets and troubleshoot issues
Collaborate with various teams to ensure a seamless customer experience
Offer personalized advice and strategic recommendations
Analyze customer environments and notify of new features
Use web development tools to set up performance telemetry dashboards
Manage dedicated support cases with minimal wait times
Document customer interactions, issues, and solutions
Collaborate with product and cloud engineering to track progress on issues.

Requirements

5+ years of experience in technical support, customer success, or a similar role in enterprise software solutions
Proficient with Cloud environments, especially Azure Cloud.
Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.
Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.
Proven ability to build and maintain strong customer relationships.
Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.
Experience with Trimble CMS Vista ERP software or similar applications, including construction accounting, project management, service management, etc.
Knowledge of industry-specific best practices and workflows.
Familiarity with CRM and ticketing systems for managing customer support cases.
Familiarity with database performance considerations and integration points.
Experience with HTML, JSON, and CSS coding for customer dashboards.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supporttroubleshootingproblem-solvingHTMLJSONCSSdatabase performanceenterprise software systemscloud-based solutionsTrimble CMS Vista ERP

communicationinterpersonal skillscustomer relationshipscollaborationadvicestrategic recommendationsdocumentation