TridentCare

Customer Support

• This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner.
• The CSR will process all customer orders in accordance with the established company standards and procedures.
• As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience.
• Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.
• This includes incoming and outgoing calls.
• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system
• Consistently check appropriate DDF screen for report results to call back to customer
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule
• Other duties as assigned

Customer Service Representative – PT – Saturday and Sunday

Technical Program Manager

• Runs projects and/or programs from inception to launch.
• Develop and manage relationships with senior business leaders in the assigned vertical.
• Become a trusted technology advisor and solution broker for business partners within the assigned vertical.
• Ensures the execution of the program is carried out timely and within budget.
• Aligns program objectives and initiatives with the portfolio strategy accounting for any cross-program dependencies.
• Establishes consistent communication with stakeholders to understand expectations and business strategy as well as to communicate status of program and related projects.
• Provides project and/or program level updates and summaries to executive leadership.
• Coordinates with Procurement to develop Requests for Proposals (RFP) for external services and align budget accordingly.
• May manage vendor relationship(s)
• Partners with Application Development, Infrastructure, Security and/or Data team to align business need with technology road map, customer expectations and to develop execution plans.
• Plans for program risk and develops strategies for dealing with potential risks & creating mitigation plans.
• Maintains program budget and ensures resources are appropriately allocated.
• Assist IT Demand management in identifying the need for project requests and assisting business in articulating business value.
• Partner with IT Executive leadership to define vision with business units.
• Other duties as assigned.

IT Program Manager

Manager

• Accountable for all aspects of RCM applications to ensure stable operations
• Manage all RCM vendor products to ensure stable operations
• Assess, diagnose and resolve problems related to RCM application
• Oversee RCM Systems Support staff’s workload; exceed and/or maintain standards
• Ensure work is performed accurately and efficiently
• Monitor trends of events and root cause to ensure gaps are addressed
• Oversee departmental operations to ensure resources are being optimized
• Oversee the deployment, monitoring, maintenance, development, and support of RCM systems
• Schedule and direct activities impacting uptime/downtime of RCM systems
• Review version release documentation and prepare test case assignments

Applications Management Support Manager

Operations

• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Taking client calls and handling account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
• Monitors agents and provide training when appropriate.
• Monitors the CarrolltonSupervisorDesk email account.
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high.

Internal Operations Coordinator

• This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner.
• The CSR will process all customer orders in accordance with the established company standards and procedures.
• As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience.
• In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.
• Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.
• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system
• Consistently check appropriate DDF screen for report results to call back to customer
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule
• Other duties as assigned

Customer Service Representative, Part-Time

• Manage day-to-day operations across assigned region, ensuring alignment with organizational goals and service standards
• Supervise and support sonographers, fostering a positive and high-performing team culture
• Perform ultrasound exams at least two (2) days per week to maintain clinical skills and support team integration
• Track and analyze key performance indicators (KPIs), including exam volumes, quality metrics, and patient satisfaction
• Oversee staffing, scheduling, and resource allocation to optimize efficiency and coverage
• Ensure adherence to clinical protocols, regulatory standards, and internal policies
• Work closely with clinical, administrative, and executive teams to support strategic initiatives and continuous improvement
• Identify training needs and support professional development of team members

Area Operations Manager – Sonography

• Runs projects and/or programs from inception to launch.
• Works with stakeholders to define and execute program business plans, focusing on delivering programs that support strategic vision and business priorities.
• Establishes a planning process to align business needs with annual budget.
• Develop and manage relationships with senior business leaders in the assigned vertical.
• Become a trusted technology advisor and solution broker for business partners within the assigned vertical.
• Ensures the execution of the program is carried out timely and within budget.
• Aligns program objectives and initiatives with the portfolio strategy accounting for any cross-program dependencies.
• Establishes consistent communication with stakeholders to understand expectations and business strategy as well as to communicate status of program and related projects.
• Provides project and/or program level updates and summaries to executive leadership.
• Coordinates with Procurement to develop Requests for Proposals (RFP) for external services and align budget accordingly.
• May manage vendor relationship(s)
• Partners with Application Development, Infrastructure, Security and/or Data team to align business need with technology road map, customer expectations and to develop execution plans.
• Plans for program risk and develops strategies for dealing with potential risks & creating mitigation plans.
• Maintains program budget and ensures resources are appropriately allocated.
• Assist IT Demand management in identifying the need for project requests and assisting business in articulating business value.
• Partner with IT Executive leadership to define vision with business units.
• Other duties as assigned.

Senior IT Program Manager

Accounts Receivable

• Prepare, edit and ensure all claims are submitted accurately and timely per payer contract and guidelines.
• Access client files and payer websites if necessary to verify information.
• Provide timely responses to all written correspondence inquiries regarding claim/account status.
• Manage claim assignments, via work queues and/or work lists and ensure proper follow up is performed on the accounts for cash resolution.
• Keep supervisor advised of any compliance, system(s), and/or payer trend issues which may lead to untimely or inaccurate completion of claim submission/resolution.
• Contact insurance carriers on a daily basis for claim status and patient information either by phone or website; determine reason for the lack of payment or underpayment.
• Complete all assignments according to schedule.
• Achieve and consistently maintain daily, weekly and monthly productivity and quality goals as determined by departmental needs and standards.
• Must have the ability to Identify/resolve claim and or payer issues as they occur.
• Perform other tasks as assigned to support the goals of the organization.

Accounts Receivable Representative – 3rd Party, Government

Customer Service Representative

Engineer

• Design, develop, and maintain PACS applications, ensuring they meet specific requirements and adhere to best practices
• Maintain high availability and support of all PACS systems in the organization
• Perform regular backup of PACS systems
• Manage software upgrades
• Identifying and resolving technical issues, including software glitches and hardware problems.
• Providing training to lab staff on using the PACS apps and offering technical support for common issues.
• Ensuring seamless integration of the PACS with other systems, such as electronic medical records (EMR) and reference lab
• Ensuring the PACS adheres to relevant regulations and quality standards.
• Lead and execute projects related to PACS systems
• Conduct thorough testing of the system changes to identify and resolve bugs, ensuring the quality and reliability of the applications.
• Document work, creating documentation, flowcharts, diagrams, and code comments to improve maintainability and collaboration