TridentCare

Security Analyst

• Responsible for assessing information risk and facilitates remediation of identified vulnerabilities for IT security and IT risk across the enterprise.
• Assess information risk and facilitates remediation of identified vulnerabilities with the network, systems, and applications.
• Reports on findings and recommendations for corrective action.
• Performs vulnerability assessments as assigned utilizing IT security tools and methodologies.
• Performs assessments of the IT security/risk posture within the IT network, systems and software applications.
• Identifies opportunities to reduce risk and documents remediation options regarding acceptance or mitigation of risk scenarios.
• Facilitates and monitors performance of risk remediation tasks, changes related to risk mitigation & reports on findings.
• Maintains oversight of IT and vendors regarding the security maintenance of their systems and applications.
• Liaise with other governance functions such Operations, IT, HR, Legal, and Compliance.
• Key responsibilities including but not limited to: Management of IT security and IT risk (e.g., data systems, network and/or web) across the enterprise
• Address questions from internal and external audits and examinations
• Develop policies, procedures and standards that meet existing and newly developed policy and regulatory requirements including SOX, PCI, and/or HIPAA guidance
• Facilitate IT security/risk training curriculum
• Serve as a leader within IT security projects
• Plan, implement, and upgrade security measures and controls
• Maintain data and monitor security access
• Manage network, intrusion detection and prevention systems
• Recommend and install appropriate tools and countermeasures
• Define, implement and maintain corporate security policies
• Coordinate security plans with outside vendors
• Maintain knowledge of new security trends and technologies
• Other tasks as needed/determined.

Senior IT Security Analyst

Accounts Receivable

• Prepare, edit and ensure all claims are submitted accurately and timely per payer contract and guidelines
• Access client files and payer websites if necessary to verify information
• Provide timely responses to all written correspondence inquiries regarding claim/account status
• Manage claim assignments, via work queues and/or work lists and ensure proper follow up is performed on the accounts for cash resolution
• Keep supervisor advised of any compliance, system(s), and/or payer trend issues which may lead to untimely or inaccurate completion of claim submission/resolution
• Contact insurance carriers on a daily basis for claim status and patient information either by phone or website; determine reason for the lack of payment or underpayment
• Complete all assignments according to schedule
• Achieve and consistently maintain daily, weekly and monthly productivity and quality goals as determined by departmental needs and standards
• Must have the ability to Identify/resolve claim and or payer issues as they occur
• Perform other tasks as assigned to support the goals of the organization

Government Revenue Cycle Accounts Receivable

Client Coordinator

• Complete timely collection activity on aged accounts receivables.
• Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents.
• Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract.
• Driving excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues.
• On average complete a minimum of 32 account interactions daily, on a monthly basis.
• Coordinate with billing and sales to resolve billing and contractual issues.
• Provide clients, sales, quality department and executive team with AR reports as requested.
• Review and analyze accounts to determine risk of suspension from nonpayment of services.
• Ensures assigned tasks are performed accurately and efficiently.
• Coordinate with sales, client billing and quality departments to resolve billing issues.
• Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail.
• Respond to verbal and written client inquiries regarding account status within a timely manner.
• Resolve account discrepancies, prepare adjustments and refunds for approvals as necessary.
• Maintain accurate contact information and complete records concerning billing and collection activity on all accounts.
• Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments.
• Perform all other tasks as assigned to support the goals of the organization.

RCM Client Coordinator

General

• The work environment includes driving a company vehicle various distances in all types of weather and traffic conditions.
• The successful Mobile Radiology (X-Ray) Technologist must be able to function consistently under stress and be highly safety conscious.

Radiologic Technologist

Customer Support

• Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem.
• Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery.
• Solid understanding of desktop technical support needs.
• White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues.
• Ability to monitor interface queues and resolve common mapping/format issues with guidance.
• Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces.
• Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication.
• Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness).
• Ability to create user guides, SOPs, and provide end ‑ user training and go ‑ live support.
• Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.

Rely Support Specialist

Account Executive

• Take full responsibility for relationship development/management within each facility assigned to the Account Executive.
• Develop relationships with local facility “influencers” which may include, but are not limited to, the Administrator, Director of Nursing and Medical Director in each of their facilities.
• Cross sell TridentCare Services to assigned facilities.
• Develop and maintain territory coverage with the Regional Sales Director (RSD) and coordinate with the CSE.
• Responsible for problem resolution in support of the CSEs operating in their geography.
• Problem resolution may include the following:
• o Billing issues that require on-site support.
• o On-Site training (various).
• o General operational issues that require on-site support.
• o Clinical concerns/issues that require on-site support.
• When appropriate, coordinate TridentCare responses (for customer initiated issues) between the Sales Support Team (SST) and our customers.
• QA Attendance & Participation is a requirement of the position for those limited accounts assigned to the AE. The Account Executive will coordinate additional QA meeting attendance with the CSE for critical accounts. In situations where QA attendance is not possible, the Account Executive is responsible for ensuring the Administrator, Director of Nursing and Medical Director have electronic copies of their QA reports.
• Generate qualified leads for the CSE.
• Identify prospects using all available resources and SUGAR database.
• Significant travel required as needed within the assigned territory, with daily account visits required. Weekly and monthly call schedule will be approved by RSD and coordinated with the CSE.
• Report customer product experience issues through appropriate channels in an accurate and timely manner.
• Work as a liaison between the customer, external and internal TridentCare Operations.
• Track personnel changes within client facilities, develop and maintain accurate prospect and account file using the SUGAR database and DDF system.
• Assist in the gathering of critical information for RFP responses.
• Conduct new facility set-ups in person.
• Conduct Review of Services for assigned clients, and as needed by the CSE.
• Collect and update competitive information.
• Attend industry conferences, regional meetings and actively participate in local networking and professional events to cultivate customer relationships.
• Submit timely and complete reports on a weekly and monthly basis.
• Establish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.
• Commit to professional development as appropriate.
• Perform other related duties as assigned.

Healthcare Account Executive

• Prepare and submit claims for accounts to ensure timely reimbursement
• Investigate and process refunds when warranted
• Prepare, edit and submit account billing in accordance with payer guidelines
• Ensure all claims issues are resolved and submitted accurately and timely per insurance guidelines
• Verify patient’s insurance eligibility
• Submit system payer/fee schedule changes when required to supervisor
• Submit all required documentation with claim
• Updates patient demographics changes and performs required rebilling
• Requests necessary documentation when missing from client, physician or patient as appropriate
• Access client files if necessary to verify information
• Respond to verbal and written insurance or responsible party inquiries regarding account status within policy and procedure timeline
• Research accounts and document follow up appropriately
• Resolve account discrepancies and prepare adjustments and refunds for approvals as necessary
• Maintain accurate and complete records concerning billing activity on all accounts
• Document in the system records
• Address problems as they occur
• Keep supervisor advised of area or compliance issues which may lead to untimely or inaccurate completion of invoice or claim submission
• Complete all reports according to schedule
• Perform other tasks as assigned to support the goals of the organization
• To be able to work independently.
• To work remote, you must have high speed internet, required to hard wire into your router, and be able to pass speed test of at least 20 megabit (Mbit) provided from your internet carrier

Senior IT Security Analyst

Government Revenue Cycle Accounts Receivable

RCM Client Coordinator

RCM Client Coordinator

Radiologic Technologist

Radiologic Technologist

Rely Support Specialist

Healthcare Account Executive

Accounts Receivable Representative – 3rd Party Non-Gov't Payers