Rely Support Specialist

TridentCare

Providing frontline and advanced application support for doctor related imaging issues. Coordinating with various teams to ensure smooth operation and timely results.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem.
Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery.
Solid understanding of desktop technical support needs.
White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues.
Ability to monitor interface queues and resolve common mapping/format issues with guidance.
Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces.
Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication.
Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness).
Ability to create user guides, SOPs, and provide end ‑ user training and go ‑ live support.
Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.

Requirements

What you’ll need

5+ years in support roles
Bachelor's degree in Business, Information Systems MIS, or related field.
Medical Terminology
Identify/Resolve Problems
Advanced English written/verbal
Advanced Computer Skills
Advanced Communication Skills
Advanced Time Management
Advanced Typing Skills Min 35 wpm
Radiology Experience is Preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TridentCare Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B B2B <TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care. Rely Support Specialist 🔥 44 minutes ago 🇺🇸 United States – Remote 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem.
Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery.
Solid understanding of desktop technical support needs.
White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues.
Ability to monitor interface queues and resolve common mapping/format issues with guidance.
Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces.
Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication.
Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness).
Ability to create user guides, SOPs, and provide end ‑ user training and go ‑ live support.
Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting. 🎯 Requirements
5+ years in support roles
Bachelor's degree in Business, Information Systems MIS, or related field.
Medical Terminology
Identify/Resolve Problems
Advanced English written/verbal
Advanced Computer Skills
Advanced Communication Skills
Advanced Time Management
Advanced Typing Skills Min 35 wpm
Radiology Experience is Preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs HPC Advanced Customer Support Specialist 🔥 1 hour ago Leidos 10,000+ employees 🔒 Cybersecurity 🔬 Science Website LinkedIn All Job Openings Advanced Customer Support Specialist providing expertise for DoD's largest supercomputing centers. Install and verify software applications while ensuring reliable access to critical resources. 🇺🇸 United States – Remote 💵 $82.5k - $149.2k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support Manager 🔥 2 hours ago Motorola Solutions 10,000+ employees 🔐 Security 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Manager managing service delivery and contract relationships for local government clients. Focusing on customer satisfaction and successful contract execution across the NE states. 🇺🇸 United States – Remote 💵 $85k - $99k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support Specialist I, Accounting 🔥 2 hours ago Clubessential 51 - 200 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Support Specialist at Xplor Technologies managing client support requests across various platforms. Troubleshooting advanced product issues and ensuring customer satisfaction with financial and technical services. 🇺🇸 United States – Remote 💰 Series unknown on 2016-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Specialist, Tier 2 🔥 3 hours ago Texada Software 51 - 200 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Support customers using Texada CloudLink software as a Customer Support Specialist. Responsibilities include troubleshooting and training customers while working remotely in North America. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative 🔥 3 hours ago The Cigna Group 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Customer Service Representative providing administrative support within a structured environment while handling customer inquiries via mail and phone for Evernorth. Working from home, resolving issues with professionalism. 🇺🇸 United States – Remote 💵 $17 - $19 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident triageuser enablementconfiguration changesworkflow troubleshootingtroubleshootingDICOMticketingITSMPHI handlingaudit trail practices

Soft Skills

problem solvingcommunicationtime managementtrainingstakeholder communicationadvanced Englishadvanced typing skills

Certifications

Bachelor's degree