Trendyol Group

Customer Experience Development Professional

Trendyol Group

full-time

Posted on:

Location Type: Hybrid

Location: Istanbul • Turkey

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About the role

  • End-to-end tracking of shipments that cannot be delivered on time
  • Developing and implementing anti-handover processes and measuring impact
  • Setting target KPI, tracking and sharing periodically
  • Following routine reports and planning action from them, making ad-hoc analyzes
  • Participating in joint work with the operation teams, being a follower of related projects and sharing the findings
  • Studying forecast monitoring and related risks, taking necessary actions

Requirements

  • Bachelor's degree in Logistics, Business Administration, Statistics, Economics, etc,
  • Minimum 2 years of experiences in logistics, cargo operation monitoring and actions in operation areas,
  • Excellent written and verbal communication skills in English,
  • Analytical mindset, customer and result-oriented approach,
  • Able to work in a dynamic and fast-paced environment,
  • Solution oriented and proactive,
  • Able to follow the work effectively,
  • Strong communication, and able to adapt to teamwork.
Benefits
  • Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
  • Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
  • Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
  • Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
  • Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
  • A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
  • Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
  • Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticscargo operation monitoringKPI trackingforecast monitoringdata analysisanti-handover processesimpact measurement
Soft Skills
analytical mindsetcustomer-orientedresult-orientedsolution-orientedproactiveeffective follow-upstrong communicationteamwork adaptability
Certifications
Bachelor's degree