Trendyol Group

Delivery Partner Manager

Trendyol Group

full-time

Posted on:

Location Type: Hybrid

Location: Baku • Azerbaijan

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About the role

  • Manage and optimize transport operations in collaboration with the Operations and Returns functions.
  • Direct and coordinate 3PL partners as a single point of contact to improve the end-to-end delivery experience.
  • Track import customs clearance processes, proactively manage potential risks, and ensure full compliance with local and international regulations.
  • Regularly visit partner warehouses, Trendyol facilities, and customs warehouses to report findings and observations to relevant stakeholders.
  • Analyze delivery experience KPIs on a daily basis and monitor 3PL performance to identify and eliminate defects.
  • Signal KPI deviations and follow up by informing stakeholders or taking direct corrective actions where possible.
  • Collaborate cross-functionally with supply chain and customer service teams to streamline processes and address transportation issues.
  • Analyze delivery-related customer and seller complaints to define pain points and implement collaborative solutions.
  • Engage with project teams to provide insights into customer/seller needs, improving the quality of the journey and keeping up with industry trends.

Requirements

  • Bachelor's or Master’s Degree preferably in Engineering, Management, Economics, or other related departments.
  • Extensive experience in Operations or Supply Chain.
  • Proficiency in data analysis with an analytical mindset and a result-oriented approach.
  • Fluent in written and verbal English with a strong cross-cultural understanding.
  • Previous experience in the service or logistics sectors is considered a significant plus.
  • Strong relationship management skills to cultivate partnerships with carriers, vendors, customs, and FC operations.
Benefits
  • - Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
  • - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
  • - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
  • - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
  • - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
  • - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI analysiscustoms clearancetransport operations managementsupply chain managementlogistics management
Soft Skills
relationship managementcross-cultural understandinganalytical mindsetresult-oriented approachcollaboration
Certifications
Bachelor's DegreeMaster’s Degree