Tremendous

Customer Success Manager

• Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
• Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
• Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
• Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions

Senior Customer Success Manager

Events

• Role: Experienced B2B Senior Event Marketing Manager to oversee deployment strategy, communications, logistics, and reporting for marketing-sponsored conferences and private events.
• Own the event roadmap: Manage event tiering, sponsorship selections, onsite activation plans, and staffing.
• Drive cross-functional alignment: Secure buy-in from product marketing, demand gen, sales, and leadership.
• Oversee event strategy: Set KPIs, tailor activation plans, evaluate sponsorship opportunities based on historical results, brand marketing and demand gen goals, and audience considerations.
• Project manage deployments: Establish structured timelines, run kickoff and briefing meetings, collaborate with stakeholders, ensure timely delivery of event assets.
• Manage end-to-end event logistics: Vendor contracts, insurance and permits, badge registrations, booth setup/teardown, onsite printing, private event coordination.
• Lead onsite activations: Coordinate staffing, vendor management, audience engagement, and brand activations at conferences and private events.
• Measure and report on performance: Gather attendee feedback, post-event recaps, and provide data-driven recommendations.
• What you’ll bring: 5–8 years of B2B event marketing experience; international events a plus.
• Experience managing a high-volume event calendar (20+ events a year).
• Prior strategic ownership over sponsorship decisions and onsite deployment strategies.
• Previous event budget management experience.
• Strong project management and communication skills.
• Highly proactive; you take ownership of complex projects and drive alignment.
• Analytical mindset; comfortable using data to evaluate performance and optimize strategy.
• Process-oriented; you streamline workflows and remove stakeholder barriers.
• Why work with us: We’re profitable with opportunity ahead; we offer competitive pay, equity and benefits; fully remote in the United States; access to company handbook.