Tremendous

Customer Support

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user
• Understand and gather customer feedback trends to help our product team prioritize future projects
• Update and contribute to our internal knowledge banks and external help articles
• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
• Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

Product Support Specialist

Marketing

• Help us become the default way companies pay people.
• Lead the full marketing function.
• Join the leadership team.
• Own pipeline generation.
• Build the team.
• Bring analytical rigor.
• Champion a test-driven approach.
• Integrate AI into how we work.

VP, Marketing

SEO Marketing

• Lead GEO execution to optimize for AI search via ChatGPT, Google AI Overviews, Gemini, Claude, and Perplexity
• Scale and expand our current GEO experimentation proces
• Evolve our LLM prompt library for content generation and optimization based on performance
• Ensure content is structured to maximize AI visibility and citations
• Monitor how Tremendous appears in AI answers; continuously optimize for brand mentions and citations
• Track and report KPIs (citation share, answer-engine visibility, brand mention rate, etc.) monthly, including insights on performance and macro search trends.
• Maintain and optimize existing SEO strategies across technical, on-page, and off-page elements
• Conduct keyword research, content audits/outlines, and semantic optimization to support both traditional ranking and AI-driven responses
• Collaborate with the content team to ensure adherence to SEO and GEO best practices in editorial planning and content briefs
• Stay current with search algorithm updates and emerging trends in both traditional and AI-powered search

Product Support Specialist

VP, Marketing

SEO & Generative Search Manager – Contract