Trellis

Backend Engineer

• Guide your team in delivering high quality, well tested technical solutions providing technical and project oversight
• Lead by example through the quality of your code and your approach to your work
• Own projects through the entire software development lifecycle - from planning and development to validation, iteration, and maintenance
• Translate conceptual work into well-crafted tech plans for review by technical leadership and key stakeholders
• Leverage your understanding of the business and engineering strategies to design experiments and high-value projects that impact the work your team is doing
• Expertly navigate complex systems and domains to identify key challenges and create plans to address them
• Own system quality and hold your team members accountable through constructive and actionable feedback
• Level up the team through code review feedback and knowledge sharing sessions
• Assist in the onboarding of new engineering hires

Senior Backend Engineer, Conversational AI

Product Manager

• Own conversation quality
• Own the metrics
• Run experiments
• Use AI as a real tool, not a buzzword
• Partner with Analytics
• Define success
• Expand Abby
• Be the user's voice

Staff Product Manager, Conversational AI

AI Engineer

• Use your experience to design features connecting natural language queries with a large corpus of legal knowledge.
• Build a data architecture you are proud to highlight.
• Use unstructured data to build large scale data sets.
• Work on a team dedicated to ML and Data Science with ownership of multiple projects and products.
• Collaborate with the Product team to understand new features.

Sales Development Rep

• Understand the customer’s needs, validate their information, and prepare them for a licensed agent.
• Speak with inbound leads and confirm intent, budget, and timeline
• Validate and update customer information including household, vehicle, and property details
• Collect missing information required for quoting and underwriting
• Use internal tools to determine the appropriate next step for each lead
• Transfer qualified customers to licensed sales agents

Sales Development Representative

• Speak with inbound leads and confirm intent, budget, and timeline
• Validate and update customer information including household, vehicle, and property details
• Collect missing information required for quoting and underwriting
• Use internal tools to determine the appropriate next step for each lead
• Transfer qualified customers to licensed sales agents

Insurance

• Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS - ensuring prompt, accurate, and personable support on every interaction.
• Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn.
• Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms.
• Interpret and analyze policies, endorsements, and reports to make informed, compliant decisions that protect the customer and the agency.
• Partner cross-functionally with Sales, Training, and Operations teams to create smooth handoffs and consistent, high-quality experiences.
• Master our technology systems, including CRM tools, comparative raters, and carrier portals for major insurers such as Progressive, Geico, National General, Safeco and Bristol West.
• Champion efficiency and accuracy, leveraging automation and data to improve workflows and performance metrics.

Licensed P&C Insurance Service Advisor

Sales

• Sell a broad range of personal lines insurance products including Auto, Homeowners, Renters, Flood, and more - meeting real customer needs every day
• Own the full sales cycle across phone, text, and email - connecting with customers on their preferred channel to create a seamless, personalized experience
• Access 80+ insurance carriers to find the best-fit policies for each customer - no one-size-fits-all options here
• Leverage AI-powered tools and tech - streamline your workflow to maximize your impact and boost your earnings
• Close 60+ policies/ month with warm, inbound leads - no cold calling, just real conversations with real customers

Personal Lines Sales Agent

Personal Lines Sales Agent – 4x10 Shift

Data Scientist

• Own the analytical agenda — define which problems are worth pursuing, set the criteria for feasibility, and establish how the team evaluates project viability.
• Set the standard for analytical communication across the team — defining templates, review processes, and quality bars for how insights are documented and shared in Jupyter or Colab notebooks.
• Drive alignment across product, engineering, and leadership on data strategy — proactively surfacing gaps and influencing roadmap decisions to address them.
• Lead the modeling strategy for pricing and bidding — defining the technical approach across the stack (scikit-learn, statsmodels, TensorFlow, PyTorch), evaluating tradeoffs, and being accountable for measurable business outcomes.
• Prototype predictive models that can be scaled by the ML engineering team into production systems.
• Leverage Vertex AI or equivalent tools for experimentation, training, and deployment workflows.
• Create visualizations using Python (Plotly, Matplotlib, or Seaborn) to communicate key findings effectively.
• Contribute to a culture of analytical rigor, documentation, and rapid experimentation.

Staff Data Scientist, Real-Time Bidding

• Own the ideation and execution of high-impact projects that directly influence the user experience and business outcomes
• Flesh out and evolve the Conversational AI Engineering roadmap alongside product and technical leadership
• Incept projects: identify opportunities, design solutions, and lead implementation
• Guide integration efforts with external agencies and insurance carriers
• Normalize, rank, and evaluate results using ML-based predictions to determine optimal user paths
• Work closely with our Data Science team to leverage MLMs in tools like DataRobot for retention forecasting and decision logic
• Ensure scalability and performance across the platform as we continue to grow

Staff Backend Engineer, Conversational AI

• Serve as an agency expert on P&C, ensuring that decisions are of high quality.
• Review reports that portray individual agent performance and service results; analyzing data to evaluate your team and inform operational changes.
• Regularly coach and mentor a team of 8-10 agents to achieve exceptional customer experiences, while fostering a culture of accountability and results.
• Monitor the day-to-day inquiry volume, agent schedule and adherence, while proactively adjusting and flexing to support demand.
• Proactively seek and suggest ways to improve internal processes and results program-wide, from cross-selling/upselling techniques to exceptional customer experiences.

P&C Insurance Service Team Lead

Affiliate Manager

• Own all of our technical relationships and integrations with affiliate partners.
• Ensure that our real-time bidding infrastructure seamlessly connects with dozens of affiliate platforms.
• Accurately and reliably receives, validates, and routes inbound data from affiliate requests through to our machine learning models.
• Maintain a high degree of integration reliability, visibility, and performance across all affiliate channels.
• Make every affiliate successful at integrating with our API.
• Proactively deepen our integrations with every affiliate by evolving our API to expose richer capabilities and unlock more inventory.
• Build visibility and confidence in our data pipeline by documenting, understanding, and monitoring the full data flow from inbound API requests through to our machine learning models.

Software Engineering Lead, Affiliate Engineering

• Collaborate closely with business stakeholders and other engineers to deliver impactful solutions.
• Integrate services and product features with databases (Cloud SQL, Redis) and messaging queues (Pub/Sub).
• Contribute to the development of our MLOps tools for ML models.
• Build and optimize large-scale data processing pipelines for feature extraction and data transformation using BigQuery and Dataflow.
• Train, evaluate, deploy, and monitor machine learning models on Vertex AI to improve bidding performance.
• Stay fast and focused, balancing speed, performance, and scalability to deliver impact.

Senior Backend Engineer, Real-Time Bidding

Full-stack Engineer

Senior Software Engineer, Core

• Partner with Engineering and Business teams to seamlessly integrate models into our recommendation engine.
• Drive the full lifecycle of our yield optimization models, from ideation and development to production monitoring and iteration.
• Continuously evaluate and improve model accuracy and interpretability to directly impact key business KPIs like revenue and conversion rates.
• Use sophisticated models to intelligently match users to the best offers, driving value for our internal agency and external buyers.
• Interface directly with external partners, ensuring mutual success and aligning model performance with partner goals.

Senior Backend Engineer, Conversational AI

Staff Product Manager, Conversational AI

AI Engineer

Sales Development Representative

Sales Development Representative

Licensed P&C Insurance Service Advisor

Personal Lines Sales Agent

Personal Lines Sales Agent – 4x10 Shift

Staff Data Scientist, Real-Time Bidding

Staff Backend Engineer, Conversational AI

P&C Insurance Service Team Lead

Software Engineering Lead, Affiliate Engineering

Senior Backend Engineer, Real-Time Bidding

Senior Software Engineer, Core

Data Science Product Manager, Yield Optimization