Borrower Account Services Representative II

Trellis

Borrower Account Services Representative negotiating and monitoring repayment arrangements for student loans at Trellis Company. Providing assistance and information on various repayment programs.

Posted 7/9/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $21 per hourWebsite

About the role

Key responsibilities & impact

Assist borrowers by negotiating and monitoring repayment arrangements
Provides borrowers and authorized 3rd party representatives with detailed information about available repayment programs
Counsels borrowers regarding the importance of repayment and the consequences of non-payment
Researches and responds to borrower and employer correspondence
Monitors accounts to ensure repayment is initiated as agreed to by the borrower
Assists with transactional and demographic updates as required
Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.

Requirements

What you’ll need

High school diploma or equivalent
Preferred: Some college, up to or including an associate degree
Two (2) years office experience in loan servicing, collections, customer service, customer contact center, financial services, or student loan environment
Strong communication, numerical, analytical, critical thinking, and decision-making skills
Proficient in written and verbal communications
Strong understanding and ability to interpret and apply changing voluntary and involuntary repayment options
Demonstrated ability to utilize software, scripts, run queries, and tools appropriately
Demonstrated ability to prioritize work assignments and maintain activities within prescribed performance standards
Strong negotiation and/or collection skills
Strong, current knowledge of federal and state laws and regulations
Intermediate Microsoft Office product proficiency.

Benefits

Comp & perks

Paid Holidays: 11 holidays + 1 floating holiday per year
Comprehensive benefits package including health, dental, vision, and retirement plans.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Repayment Arrangement NegotiationAnalytical SkillsCritical ThinkingDecision-Making SkillsSoftware UtilizationQuery RunningPerformance Standards MaintenanceVoluntary And Involuntary Repayment Options Interpretation

Soft Skills

Strong Communication SkillsNumerical SkillsPrioritization Skills