Travere Therapeutics

Senior Director, Digital Innovation and Strategy – Commercialization

Travere Therapeutics

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $219,000 - $285,000 per year

Job Level

Senior

About the role

  • Develop and own the enterprise omnichannel orchestration strategy aligned to brand, portfolio, and corporate objectives
  • Define the cross-functional operating model, including governance, processes, and ways of working
  • Translate strategic priorities into actionable roadmaps, aligning messaging, sequencing, and channel mix across the customer journey
  • Identify and implement emerging technologies and digital innovations (e.g., personalization, modular content, AI-enabled orchestration, CRM) to enhance customer and patient experience
  • Establish an Omnichannel Center of Excellence to drive best practices, education, and capability building
  • Ensure omnichannel initiatives support both promotional and non-promotional objectives in a compliant manner
  • Serve as a central connector across Marketing, Field, Market Access, Medical Affairs, Commercial Operations, Corporate Communications, and IT to enable coordinated planning and execution
  • Partner with Market Access on patient, hub, eRx, and REMS experience innovation
  • Collaborate with Legal and Compliance to ensure all digital and AI-enabled solutions meet internal governance and external regulatory requirements
  • Oversee omnichannel planning, activation, and optimization across personal and non-personal channels
  • Partner with Data & Analytics, IT, and Commercial Operations to ensure scalable, integrated execution
  • Define KPIs and measurement frameworks to assess impact and optimize channel mix
  • Drive continuous improvement through test-and-learn approaches and real-time optimization
  • Serve as a member of the Digital Innovation Steering Committee
  • Advance digital, AI, and patient experience capabilities as an internal thought leader
  • Help shape AI governance, experimentation, and responsible deployment frameworks
  • Monitor the digital and AI landscape to inform buy/build/partner decisions
  • Champion change management and adoption of new tools, workflows, and scalable ways of working
  • Establish a strategic approach to enabling and enhancing AI capabilities with internal and external partners

Requirements

  • Bachelor's degree in Business, Digital Health, Marketing, or related field; advanced degree preferred
  • 12+ years of progressive experience in digital strategy, commercial innovation, or transformation, preferably within life sciences, biotech, or other regulated industries
  • Proven ability to drive cross-functional change, influence stakeholders, and lead through complexity
  • Demonstrated capability to set strategic direction while remaining hands-on to build and scale early-stage capabilities
  • Exceptional communicator, able to translate complex digital, data, and AI concepts into clear business insights
  • Strong, collaborative leader with the ability to influence without authority and work effectively across functions and levels
  • Sound judgment in issue escalation, risk management, and stakeholder communication
  • Empathic, adaptable problem-solver who thrives in a fast-paced, growth-oriented environment
  • Prior experience in high-growth biopharma environments preferred
  • Ability to work onsite in San Diego or other locations deemed necessary by the Company as required; no role is fully remote
  • Willingness to travel up to 10% domestically and internationally.
Benefits
  • premium health
  • financial, work-life and well-being offerings for eligible employees and dependents
  • wellness and employee support programs
  • life insurance
  • disability
  • retirement plans with employer match
  • generous paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital strategycommercial innovationtransformationomnichannel orchestrationAI-enabled orchestrationpersonalizationmodular contentKPI definitionmeasurement frameworkscontinuous improvement
Soft Skills
cross-functional change managementstakeholder influencestrategic direction settingexceptional communicationcollaborative leadershipproblem-solvingadaptabilitysound judgmentinfluence without authorityempathy