Travel by Tilly

Customer Service

Travel by Tilly

full-time

Posted on:

Location Type: Remote

Location: Illinois • Oregon • United States

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Salary

💰 $32,000 - $78,000 per year

Job Level

SeniorLead

About the role

  • Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options.
  • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets.
  • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing.
  • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience.
  • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests.
  • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations.
  • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

Requirements

  • Must be 18 years of age or older.
  • Prior experience in travel planning, hospitality, or customer service is helpful but not required.
  • Strong attention to detail and excellent organizational skills.
  • Confident communicator with problem-solving abilities.
  • Comfortable working remotely and managing tasks independently.
  • Passionate about travel and creating memorable experiences for others.
Benefits
  • Flexible, remote work schedule.
  • Access to professional training, industry tools, and travel resources.
  • Opportunities for personal travel discounts.
  • Supportive, collaborative, and growth-focused team environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
itinerary designbooking managementtravel research
Soft Skills
attention to detailorganizational skillscommunicationproblem-solvingindependent task managementcustomer support