TRANZACT

Customer Support

• Handle inbound and outbound calls lasting 15–30 minutes
• Help members understand and confirm insurance application details
• Communicate clearly, calmly, and compassionately—especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

Seasonal Customer Service Call Center Agent

Insurance

• Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances
• Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies
• Calculates and/or quotes premium rates for recommended policies
• Develops and maintains thorough product knowledge
• Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
• Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
• Follows scripts and designated sales processes to complete sales in a compliant and effective manner
• Participates in training and coaching on an ongoing basis to maintain and improve performance
• Other duties may be assigned

Licensed Health Insurance Sales Agent

Engineering Manager

• Define and evolve the end-to-end data platform strategy across ingestion, transformation, storage, and serving—anchored on Databricks (Lakehouse, Delta, Unity Catalog) and PostgreSQL—with production-grade reliability and cost efficiency.
• Establish an AI-first data engineering practice: standard patterns, SDKs, and golden paths that use AI to accelerate pipeline development, testing, documentation, and operations across teams.
• Stand up enterprise-grade data governance and data security: cataloging, lineage, access controls, data quality, PII handling, and policy enforcement across the platform.
• Build and lead high-performing data engineering teams—hiring, mentoring, and setting the technical bar—while driving measurable improvements in delivery velocity and platform trust.
• Uplift the broader Engineering and Data organizations by sharing reusable components, best practices, and self-service capabilities that reduce bottlenecks and vendor dependency.
• Serve as the accountable leader for critical data initiatives, driving requirements → architecture → implementation → launch → post-launch learning.
• Architect scalable, reliable data pipelines and platform services on Databricks and PostgreSQL, supporting batch and streaming workloads across marketing, sales, and servicing domains.
• Define and roll out an AI-first engineering workflow—leveraging AI coding assistants, agentic tooling, and automated eval/QA gates—to accelerate data engineering outcomes without compromising quality or security.
• Establish data governance standards: Unity Catalog (or equivalent), lineage, data contracts, freshness and quality SLAs, and asset lifecycle management.
• Own data security posture in partnership with Security and Compliance: role-based access, audit trails, encryption, PII/PHI handling, and regulatory alignment appropriate to insurance data.
• Set engineering standards and review designs, PRs, data models, and architecture; drive adoption through documentation and enablement.
• Lead vendor and tooling evaluation, and make build/buy/insource recommendations aligned to unit economics, reliability, and IP strategy.
• Recruit, mentor, and develop engineers; host tech talks and cultivate a culture of ownership, experimentation, and continuous improvement.

Head of Data Engineering

Call Center Representative

• Contacts and qualifies prospective customers
• Explains features and merits of policies offered
• Recommends amount and type of coverage based on analysis of prospect's circumstances
• Communicates professionally with customers to explain policies
• Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
• Utilizes computer systems to perform data entry and submit applications
• Actively participates in training and coaching on an ongoing basis

• Contacts and qualifies prospective customers and explains features and merits of policies offered
• Recommends amount and type of coverage based on analysis of prospect's circumstances
• Communicates professionally with customers to explain policies
• Calculates and/or quotes premium rates for recommended policies
• Develops and maintains thorough product knowledge
• Follows scripts and designated sales processes to complete sales in a compliant and effective manner
• Actively participates in training and coaching on an ongoing basis to improve performance

QA Engineer

• Monitor the sales and enrollment activities of marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements
• Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards
• Search approved websites to verify the accuracy of information presented to customers
• Maintain a thorough understanding of the products and compliance requirements for assigned plans
• Document findings and provide clear, factual written explanations of conclusions
• Conduct sales/enrollment audits in response to allegations from internal and external sources

Seasonal Customer Service Call Center Agent

Licensed Health Insurance Sales Agent

Head of Data Engineering

Call Center Representative

Call Center Representative

Seasonal Quality Assurance Representative