Call Center Representative

TRANZACT

Call Center Representative for TRANZACT working with leading insurance brands. Qualify customers, explain policies, and recommend coverage in a call center setting.

Posted 7/28/2026full-timeTampa • Florida, North Carolina, Ohio, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $62,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer communication skills and integrity while explaining insurance policies and recommending coverage. Proficient in data entry and compliance with quality assurance standards.

Highest-signal resume keywords

Customer QualificationPolicy ExplanationCoverage RecommendationData EntryBilingual Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional CommunicationIntegrity

Tools & Technologies

Computer Systems

Industry Keywords

Insurance PoliciesComplianceQuality AssuranceTrainingCoaching

About the role

Key responsibilities & impact

Contacts and qualifies prospective customers
Explains features and merits of policies offered
Recommends amount and type of coverage based on analysis of prospect's circumstances
Communicates professionally with customers to explain policies
Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
Utilizes computer systems to perform data entry and submit applications
Actively participates in training and coaching on an ongoing basis

Requirements

What you’ll need

Must be within 50 miles of Tampa, FL., Fort Myers, FL., Charlotte, NC., Richardson, TX., North Canton, OH. or remote within West Virginia
Spanish speaking candidates encouraged to apply

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance