TransPerfect

Bilingual Interpreter – English, Cantonese

TransPerfect

full-time

Posted on:

Location Type: Remote

Location: Ohio • South Dakota • United States

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Job Level

Junior

About the role

  • Provide consecutive interpretation services between English and Cantonese across various industries (medical, legal, customer service, etc.)
  • Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
  • Maintain confidentiality and impartiality at all times
  • Manage call flow professionally, including respectfully intervening when clarification is needed
  • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
  • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
  • Remain strictly within the interpreter’s role without offering personal opinions or advice
  • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
  • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Requirements

  • High school diploma or equivalent (required); college education preferred
  • Fluency in English and Cantonese, with B2+ proficiency or higher
  • Ability to pass a language and interpreting skills assessment
  • Minimum of 6 months of call center, customer service, or interpreting experience
  • Strong verbal communication, bilingual accuracy, and ethical decision making
  • Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
  • Strong sense of professional responsibility, integrity, and time management
  • Comfortable with assertive communication and session control
  • Basic computer skills, including typing and MS Office navigation
  • Quiet, distraction-free workspace conducive to active listening and sustained concentration
  • Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)
Benefits
  • Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
  • Private health insurance and access to a collaborative, supportive team environment
  • A proactive and accessible HR department that focuses on the staff’s health and happiness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
consecutive interpretationbilingual accuracylanguage assessmentactive listeningnote takingemotional intelligencecall managementtime managementprofessional responsibility
Soft skills
verbal communicationethical decision makingassertive communicationsession controlclarityneutralityconfidentialityimpartialityemotional resilience