TransPerfect Music City Bowl

Performance Marketing

• Respond promptly to inbound inquiries from website forms, booking requests, and other channels.
• Engage potential patients via phone, email, and messaging to understand their needs and guide them toward booking.
• Explain services, treatment options, and pricing clearly and professionally.
• Address objections and provide reassurance to build trust and confidence.
• Secure confirmed bookings and ensure accurate data entry into the scheduling system.
• Follow up on unconfirmed leads to maximize conversion rates.
• Track and manage leads through CRM tools.
• Maintain detailed records of interactions and outcomes.
• Achieve monthly and quarterly conversion goals.
• Report on conversion metrics and identify areas for improvement.
• Work closely with marketing and clinical teams to ensure smooth handover of booked patients.
• Provide feedback on lead quality and campaign effectiveness.

Sales & Conversion Specialist

Appointment Setter

• Conduct outbound and follow up calls with companies that are recruiting, including warm inbound leads.
• Identify and engage hiring decision makers, introduce our recruitment services and qualify interest based on set criteria.
• Schedule discovery calls and consultations for recruiters or the sales team and ensure all details are accurate.
• Utilise CRM software to track interactions, manage pipelines, and maintain accurate records.
• Confirm meetings, reduce no shows, and support smooth handover to the recruiter or sales team.
• Handle objections professionally and keep conversations focused and value driven.
• Provide feedback and insights on lead quality, campaign performance, and areas for improvement.

Administration

• - Managing and organising **invoicing**
• - General **CRM administration** and data upkeep
• - **Building & Pest (B&P) administration**
• - **Conveyancer coordination and admin**
• - Sending **exchanged contracts to brokers**
• - Managing **emails** and inbox triage
• - Organising and sending **client merch packs**
• - Organising **pre-settlement inspections**
• - Requesting and managing **rental appraisals**
• - Liaising with **property managers**
• - Coordinating communication with **trades**
• - Supporting **post-exchange** and pre-settlement processes**
• - Day-to-day **client communications**
• - Liaising with **agents** when required
• - Managing ongoing **deal-related correspondence**
• - Acting as a professional point of contact across transactions**
• - **Calendar management**
• - Coordinating **travel arrangements**
• - Keeping key dates, deadlines, and follow-ups on track**
• - Preparing **Comparative Market Analyses (CMA)**
• - Assisting with admin tasks linked to deal evaluation and reporting

Sales & Conversion Specialist

Appointment Setter

Property Administrator