Field Service Engineer – Senior
TransMedics, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Scottsdale • Arizona • California • United States
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Salary
💰 $90,600 - $113,000 per year
About the role
- Responsible for the repair, maintenance, and upgrade of all Transmedics Organ Care Systems within an assigned region
- Install, repair, and maintain Organ Care Systems at internal and external customer sites
- Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner
- Complete reports and documentation for service activities in a timely and accurate manner
- Enter data from the completed service activities into the required databases in a timely manner
- Maintain test equipment utilized in service activities
- Drive customer satisfaction through service excellence
- Perform other TransMedics tasks and duties as assigned/required
Requirements
- AA in an engineering discipline plus a minimum of five years’ experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience
- Demonstrated ability to assemble and disassemble highly complex electromechanical systems
- Strong analytical problem-solving skills and troubleshooting skills of complex electromechanical devices
- Must have valid driver's license and valid passport
- BS in an engineering discipline preferred
- Excellent verbal and written communication skills and interpersonal skills
- Ability to work calmly and effectively under pressure and maintain a positive attitude
- Computer skills include Microsoft Word and Excel
- Must be reliable and able to work independently
- Must be detail oriented and highly organized with strong multitasking and prioritization skills
- Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
- Ability to speak a foreign language is a plus.
Benefits
- Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
- Dental
- Vision Healthcare
- Flexible Spending Account for Healthcare
- Flexible Spending Account for Dependent Care
- Short Term Disability
- Long Term Disability
- 401K Plan
- Pet insurance
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
repair of medical devicesmaintenance of electromechanical systemstroubleshooting of complex devicesdata entrydocumentationassembly of electromechanical systemsdisassembly of electromechanical systems
Soft skills
analytical problem-solvinginterpersonal skillscommunication skillsability to work under pressurereliabilitydetail orientedhighly organizedmultitaskingprioritizationcustomer interaction
Certifications
valid driver's licensevalid passportAA in engineering disciplineBS in engineering discipline (preferred)