TransForce

Recruitment

• The Recruiter is responsible for full life-cycle sourcing, recruiting, and placement of qualified drivers to fill open orders for TransForce customers.
• Utilize various internal and external sources to help customers find the best candidates.
• Collaborate with varying levels of TransForce team members and customer resources.
• Build relationships within local communities to make the TransForce brand a recognizable leader for driving positions.
• Generate reports and maintain recruiting and candidate data in all company systems.
• Maintain daily contact with drivers while “in processing” and thereafter to focus on those at high risk for turnover.

Recruiter

Marketing

• Own and evolve end-to-end lifecycle programs across onboarding, engagement, retention, and reactivation for users across the TransForce portfolio.
• Develop revenue-generating lifecycle initiatives supporting both driver engagement and conversion and carrier acquisition, activation, and retention.
• Plan and execute multi-channel lifecycle campaigns across email, SMS, push notifications and in-app messaging.
• Own lifecycle marketing compliance, including consent management and deliverability best practices across email and SMS (TCPA, CAN-SPAM).
• Own lifecycle messaging and copy, including campaign sequencing, value propositions, and narrative across all lifecycle touchpoints.
• Design, build, and optimize email and lifecycle templates (layout, hierarchy, modular components) within marketing automation platforms to support testing and iteration.
• Create and maintain lifecycle messaging frameworks to ensure consistency of voice and tone across audiences and brands.
• Write and structure written content such as newsletters and blog posts (messaging and copy only), partnering with Design on final visual execution where needed.
• Define messaging and content outlines for downloadable assets (e.g., guides, PDFs), partnering with Design on final production.
• Lead rigorous A/B and multivariate testing across copy, layout, cadence, and channels to improve engagement, conversion, and retention.
• Own lifecycle and channel performance reporting, analyzing metrics from engagement through to revenue and retention. Translate insights into actionable test plans and continuous improvements tied to clear KPIs.
• Collaborate with the wider marketing team to shape and execute multi-channel campaigns, embedding lifecycle messaging and journeys into broader marketing initiatives.
• Partner cross-functionally with Operations, Product, Engineering, Data, Sales, and Design to ensure lifecycle messaging aligns with product capabilities and business goals.
• Own internal lifecycle and marketing communications, ensuring clarity, consistency, and alignment across stakeholders.
• Serve as a steward of lifecycle quality, ensuring high standards across messaging, templates, and execution.

Lifecycle Marketing Manager

Operations

• Maintain standardized operating procedures regarding operations and processes all supporting SOP’s “The TransForce Way”
• Identify operational gaps, inefficiencies, and opportunities for improvement, sharing best practice across the regions
• Partner with SVP and regional leaders to ensure consistent execution and adoption
• Lead, manage and evaluate the tools, processes, policies, and programs to ensure continuous productivity and effectiveness
• Create reports and presentations for leadership and management
• Collaborate with regional leaders and teams to develop and execute management disciplines and processes (weekly/quarterly forecast, pipeline analysis and development, account planning, account assignments, quota/budget allocation)
• Manage operational KPIs, dashboards, and commission payouts
• Use data and insight to monitor trends, identify risks, and recommend corrective actions
• Ensure alignment between performance metrics and business objectives
• Partner with HR and Finance to design, document, implement and process compensation & incentive plans
• Manage multiple operational projects simultaneously
• Coordinate stakeholders across Sales, Operations, Recruiting, Payroll, and IT
• Support change management through communication, training, and job aids
• Ensure improvements are sustained post-implementation
• Partner with the VP, Operations and Performance and leadership on all issues and challenges impacting the success of the team
• Focus on creating Data Governance policies to result in continuous data cleansing, enrichment and augmentation that results in increased data accuracy and confidence.
• Manage data cleansing to support pre and post Fiscal Year Planning.

Director, Enterprise Operations

Accountant

• Ensure the timely posting of revenue and payroll
• Cash reconciliation and sales taxes
• Support month-end close process
• Prepare and review journal entries
• Reconcile balance sheet accounts (bank, fixed assets, accruals)
• Variance analysis
• Ensure data integrity in various systems
• Commissions calculation and validation
• Review and validation of invoices and expense reports
• Prepare sales tax, property tax, and other tax filings
• Support annual audit
• Operational Business Data Analytics as required

Recruiter

Lifecycle Marketing Manager

Director, Enterprise Operations

Senior Accountant