transcosmos inc.

Technical Support Analyst – German Speaking

transcosmos inc.

full-time

Posted on:

Location Type: Remote

Location: Hungary

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About the role

  • Take full ownership of customer-reported issues and ensure timely resolution;
  • Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;
  • Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;
  • Follow standard procedures for escalation of unresolved issues to appropriate internal teams;
  • Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts;
  • Escalate service-related issues to the correct department in accordance with company processes;
  • Maintain strict compliance with customer Data Privacy and Security policies;
  • Communicate and collaborate positively with team members, customers, and business partners.

Requirements

  • High school diploma;
  • Proven working experience in BPO and/or Customer Service environment;
  • Excellent German and English language skills;
  • Strong knowledge of Microsoft Office products;
  • Affinity to electronics and technology.
Benefits
  • Competitive remuneration package
  • Cafeteria package through SZÉP Card;
  • Private healthcare through Medicover;
  • Training and professional development opportunities;
  • Diverse, friendly, and international work atmosphere;
  • Modern office environment;
  • Remote working model.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnosinghardware solutionssoftware solutionscustomer serviceBPO experienceMicrosoft Office
Soft Skills
communicationadaptabilityproblem-solvingcollaborationcustomer retentiontimelinessattention to detail
Certifications
high school diploma