transcosmos inc.

Customer Success Manager

• Build strong customer relationships and drive success
• Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices.
• Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities.
• Conduct proactive outreach campaigns.

French-Speaking Customer Success Specialist

Support Engineer

• Take full ownership of customer-reported issues and ensure timely resolution;
• Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;
• Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;
• Follow standard procedures for escalation of unresolved issues to appropriate internal teams;
• Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts;
• Escalate service-related issues to the correct department in accordance with company processes;
• Maintain strict compliance with customer Data Privacy and Security policies;
• Communicate and collaborate positively with team members, customers, and business partners.

Technical Support Analyst – German Speaking

• Work directly with customers to ensure they get the most value out of our products and services.
• Manage customer relationships, identify growth opportunities, resolve issues.
• Collaborate with global teams to drive success.

Dutch-Speaking Customer Success Specialist

• Work directly with customers to ensure they get the most value out of our products and services.
• Manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success.
• Thrive in a fast-paced environment and commit to excellence.

French-Speaking Customer Success Specialist

Technical Support Analyst – German Speaking

Dutch-Speaking Customer Success Specialist

Polish-Speaking Customer Success Specialist