transcosmos inc.

Support Engineer

• Deliver top-tier technical support to end-users via phone, in-person, or online
• Diagnose hardware and software issues and provide timely solutions
• Ensure support tickets are resolved within SLAs and maintain high customer satisfaction
• Keep support queues under control and provide consistent updates on open incidents
• Help users get the most from their systems, tools, and equipment
• Monitor system performance, perform routine audits and reports as needed
• Carry out regular IT housekeeping and maintain shared resources
• Work closely with internal teams, third-party vendors, and external partners
• Uphold IT policies, procedures, and security standards

IT Support Analyst

Customer Support

• Reach out to small and medium businesses in Spain and Portugal by phone and email
• Contact inactive or low-activity customers to encourage regular purchases
• Find chances to sell more products or services to existing customers
• Meet or beat monthly sales targets and goals
• Work with sales and customer teams to handle orders and transfer accounts smoothly
• Share customer feedback to help improve products and sales
• Answer customer questions quickly and provide great service
• Help customers or pass their issues to the right team when needed
• Follow data privacy and security rules when handling customer information

B2B Sales Support Specialist, Spanish

• Reach out to small and medium businesses in Spain and Portugal by phone and email
• Contact inactive or low-activity customers to encourage regular purchases
• Find chances to sell more products or services to existing customers
• Meet or beat monthly sales targets and goals
• Work with sales and customer teams to handle orders and transfer accounts smoothly
• Share customer feedback to help improve products and sales
• Answer customer questions quickly and provide great service
• Help customers or pass their issues to the right team when needed
• Follow data privacy and security rules when handling customer information.

IT Support Analyst

B2B Sales Support Specialist, Spanish

B2B Sales Support Specialist, Portuguese