Transcom

Customer Support

• Support the client’s customers with questions about how to obtain diabetes care devices through various providers
• Answer high-volume inbound customer calls
• Engage with callers, actively listen, analyze their needs, and provide superior service
• Navigate multiple applications to research solutions
• Multitask while providing accurate, timely, step-by-step instructions
• Resolve conflicts and assist frustrated customers
• Work onsite initially and transition to a performance-based hybrid schedule
• Follow assigned full-time schedules and work in a structured call-center environment

Bilingual English/Spanish – Healthcare Customer Experience Specialist

Counselor

• Assist and advise our customers by phone and email with empathy and professionalism.
• Handle and resolve enquiries related to orders, shipping, and deliveries.
• Provide proactive follow-up on cases to ensure each customer's satisfaction.
• Turn every interaction into a positive experience, thereby strengthening trust in the brand.

Bilingual English/Spanish – Healthcare Customer Experience Specialist

French-speaking Customer Service Representative, Remote