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Transcom

French-speaking Customer Service Representative, Remote

Transcom

Customer Service Representative assisting French-speaking clients. Join Transcom team, offering exceptional customer service remotely from Barcelona.

Posted 7/31/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €1,559 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates full professional proficiency in French and excellent command of Spanish and/or English, ensuring effective communication with customers. Excels in providing empathetic support and proactive solutions to enhance customer satisfaction in a dynamic environment.

Highest-signal resume keywords
Full Professional Proficiency In FrenchExcellent Command Of Spanish And/Or EnglishEmpathetic CommunicationMulti-Request ManagementCustomer Satisfaction Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyClear CommunicationAdaptabilityCollaborationCalm Under Pressure
Industry Keywords
Customer ServiceOrder ManagementShipping EnquiriesDelivery IssuesProactive Follow-Up

About the role

Key responsibilities & impact
  • Assist and advise our customers by phone and email with empathy and professionalism.
  • Handle and resolve enquiries related to orders, shipping, and deliveries.
  • Provide proactive follow-up on cases to ensure each customer's satisfaction.
  • Turn every interaction into a positive experience, thereby strengthening trust in the brand.

Requirements

What you’ll need
  • Full professional proficiency in French (native or C2 level), both written and spoken.
  • Excellent command of Spanish and/or English (C1 level), both written and spoken.
  • Able to listen with empathy, communicate clearly, and adapt your tone to each interlocutor.
  • Comfortable switching between different tools and software.
  • Able to manage multiple requests simultaneously in a dynamic environment while remaining calm and efficient.
  • Proactively seek the best solution to ensure customer satisfaction.
  • Adaptable and enjoy collaborating to achieve common goals.
  • Strong belief that every customer deserves to be heard, respected, and receive the best possible service.

Benefits

Comp & perks
  • Private health insurance
  • Birthday gift card
  • Referral bonuses when you recommend candidates
  • Loyalty program rewarding tenure