Bilingual English/Spanish – Healthcare Customer Experience Specialist

Transcom

Transcom customer experience specialist supporting diabetes-device customers in English and Spanish. Handling inbound calls, insurance-related questions, and device-access assistance through onsite and home-based work.

Posted 8/11/2026full-timeGreenville • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish, providing exceptional customer service in a fast-paced call center environment. Capable of multitasking and navigating multiple applications while effectively resolving customer inquiries related to diabetes care devices.

Highest-signal resume keywords

Fluent In English And SpanishCustomer Service ExperienceCall Center ExperienceAbility To MultitaskStrong Computer Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed Of At Least 30 WpmKnowledge Of Health InsuranceUnderstanding Of Medical TermsExperience With Diabetes CareAbility To Follow Procedures And Policies

Soft Skills

Active ListeningEmpathyConflict ResolutionExcellent Verbal CommunicationReliable Attendance

Tools & Technologies

DSL InternetFiber InternetCable InternetEthernet Connection

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Call Center EnvironmentCustomer SupportDiabetes Care DevicesMedical Background

About the role

Key responsibilities & impact

Support the client’s customers with questions about how to obtain diabetes care devices through various providers
Answer high-volume inbound customer calls
Engage with callers, actively listen, analyze their needs, and provide superior service
Navigate multiple applications to research solutions
Multitask while providing accurate, timely, step-by-step instructions
Resolve conflicts and assist frustrated customers
Work onsite initially and transition to a performance-based hybrid schedule
Follow assigned full-time schedules and work in a structured call-center environment

Requirements

What you’ll need

Fluent (verbal and written) in both English and Spanish
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Able to work onsite initially, then move to a hybrid schedule based on performance
Able to work full-time, with overtime opportunities as needed
100% strict adherence to the assigned schedule
Availability for shifts including evenings, weekends, and holidays
Reliable attendance
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written and verbal communication skills
Willingness to follow procedures and policies
Ability to multitask applications while speaking with customers by phone
Ability to work in a fast-paced, time-pressured environment taking back-to-back calls
Ability to actively listen, demonstrate empathy, and resolve customer problems
Ability to handle frequent conflict situations and upset customers
Ability to sit, reach, communicate verbally and electronically, type, read, multitask, and concentrate for prolonged periods
Ability to use hands to handle, control, or feel objects, tools, or controls
Previous call center experience, preferred
Experience with or understanding of health insurance in the US, preferred
Experience with diabetes, medical background, or exposure to medical terms, preferred
Secure, quiet, distraction-free private home office with a door during the hybrid phase
Hardwired DSL, Fiber, or Cable Internet via Ethernet
Minimum internet speed of 20 Mbps download and 3 Mbps upload
Ping less than 100 ms

Benefits

Comp & perks

Monthly performance-based incentives, potential
Paid Vacation
Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
Career advancement
Transcom-provided equipment for the work-at-home phase