Provide training, mentorship, coaching, and development to team members to drive performance.
Work collaboratively on service and distribution-driven initiatives as we integrate business units into our systems and quote process.
Deliver a strong balance of sales, productivity, and teamwork.
Lead people through changes in processes, and technology for capacity planning.
Strategic use of hiring, workforce planning, overtime, and incentive pay to drive results and meet goals.
Active communication with stakeholders around the business, and escalation of key customer impacts on performance to KPI/SLA’s
Additional job duties as assigned

Requirements

Experience with salesforce.com and AS/400 or similar ‘function-key driven’ legacy ERP required
Proven leadership responsibility within a metric-driven role is a must
Well-versed in typical business applications
Ability to manage both in-office and remote workforce
Project management, or experience managing the launch of technology or software platforms or tools a plus.
Understanding of quality, calibration, and technical sales is a plus
Proven experience driving optimal performance of a contact center including the use of KPI’s, industry trends, tools, and solutions.
Bachelor's degree (B.A.) with team leadership required or an alternative of 10 years of progressively growing business experience with supervisory responsibility.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesforce.comAS/400project managementKPIperformance metricscapacity planningquality assurancecalibrationtechnical sales

Soft Skills

leadershipmentorshipcoachingteamworkcommunicationcollaborationadaptabilityproblem-solving