Transcat

Account Executive

• Primary focus is to handle inbound sales calls, emails and Chat for product and calibration sales.
• Answers and responds to customer inquiries regarding any issue including billing or expediting orders.
• Meets activity goals and sales objectives.
• Handles inbound calls, emails and Chat to close orders and increase customer loyalty.
• Builds and maintains customer’s relationships by offering a consultative approach.
• Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps.
• Cultivates sales call opportunities in order to generate incremental business.
• Demonstrates ability and proficiency to upsell and increase average order size (dollar amount).

Inbound Sales Representative

Digital Marketing

• Develop and execute a comprehensive digital marketing strategy
• Own and drive Transcat’s organic search strategy
• Manage paid search and digital advertising strategies
• Own the strategy for transcat.com and ensure an excellent user experience
• Own end-to-end lead generation strategy
• Define KPIs and build reporting frameworks

Director, Digital Marketing

Research Analyst

• Maintains the organization's Transcat capabilities and pricing database.
• Responsible for maintaining and updating Manufacturer Management listings.
• Performs research to ensure these entries are accurate.
• Evaluates new items and modifies existing entries for accuracy.
• Reviews OEM’s accuracy specifications and compares them to each lab’s ISO-17025 Scope of Accreditation.
• Works directly with sales and operations personnel on new items to decide calibration methods.
• Updates capabilities and pricing database regarding Manufacturer Name, Model, Range, Accuracy, Description, Lab Capabilities, Subgroup, etc.

Technical Research Specialist

Engineering Manager

• Lead and oversee all stages of the application development life cycle
• Translate business requirements into actionable strategies
• Guide the technical design process
• Oversee test case development and ensure comprehensive coverage
• Supervise the coding/development process, prioritizing quality, and efficiency
• Ensure rigorous unit testing and debug/troubleshooting practices
• Manage deployment strategies and execution

Manager, Software Development

Outside Sales

• Drive organic growth strategy by adding to sales team
• Develop and execute sales strategies
• Manage one to two Business Development Managers (BDMs) and one to two Account Development Managers (ADMs)
• Collaborate with Operations, including with each lab’s Service Manager and Customer Service Representative(s)
• Nurture client relationships, enhance customer intimacy, leverage technology to enrich customer experience
• Conduct regular meetings with customers to understand their needs, pain points, and satisfaction levels
• Identify and pursue new revenue opportunities
• Lead, manage, and mentor BDMs and ADMs to drive customer intimacy and sales growth.

Inbound Sales Representative

Director, Digital Marketing

Technical Research Specialist

Manager, Software Development

Manager, US Field Sales – West