Transcard

Customer Service Representative, Bilingual (Spanish) – Part-Time, Weekends

Transcard

part-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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About the role

  • This is a part-time, hourly position.
  • Assumes responsibility for the effective and professional completion of call center representative functions.
  • Receives customer telephone questions and complaints in a professional manner.
  • Answers inbound calls in a timely manner.
  • Responds to customer inquiries.
  • Provides personalized customer service by responding to the needs of the customer.
  • Manages and updates customer profile with the status of each customer.
  • Coordinate with departments to achieve customer satisfaction.
  • Build customer loyalty by meeting customer expectations.
  • Evaluate problems of the customers and provide logical lasting solutions.
  • File disputes for customers in accordance with Regulation E.
  • Replies to all corresponding email.
  • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
  • Keeps supervisor informed of significant problems.
  • Corresponds with Fraud Department of potential fraudulent activity.
  • Maintains effective working relations with the operations department.

Requirements

  • Customer Service Experience.
  • English and/or Bilingual (English & Spanish).
  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily.
  • Ability to share work among a customer service team.
  • Attentiveness and patience.
  • Time-management skills.
Benefits
  • Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceproblem-solving skillsmultitasking skillsorganizational skillstime-management skills
Soft Skills
interpersonal skillsanalytical skillsattentivenesspatience