Transcard

Customer Support

• Assumes responsibility for the effective and professional completion of call center representative functions
• Receives customer telephone questions and complaints in a professional manner
• Answers inbound calls in a timely manner
• Responds to customer inquiries
• Provides personalized customer service by responding to the needs of the customer
• Manages and updates customer profile with the status of each customer
• Coordinate with departments to achieve customer satisfaction
• Build customer loyalty by meeting customer expectations
• Evaluate problems of the customers and provide logical lasting solutions
• File disputes for customers in accordance with Regulation E
• Replies to all corresponding email
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management
• Keeps supervisor informed of significant problems
• Corresponds with Fraud Department of potential fraudulent activity
• Maintains effective working relations with the operations department

Customer Service Representative, Bilingual – Spanish

Solutions Engineer

• The day in the life of a Product Solutions Engineer is centered on understanding client realities, identifying systemic patterns, leading solution discovery and supporting client engagements while shaping reusable product capabilities that scale across customers.
• This role works upstream of implementation to ensure Transcard’s product evolves intentionally, remains cohesive, and grows stronger with each client.
• The role will work with Business Development and Business Analysts to help tell the story of our product roadmap to clients.
• Lead discovery with the client alongside Business Development to understand client workflows, constraints, and root problems; define scoping and solution approach and requirements with the Business Analyst.
• Prototype rapid solutions and communicate a compelling story.
• Apply a strong understanding of software as a product, payments, integrations, and workflow complexity to frame problems and map end-to-end journeys.
• Identify repeating patterns across clients and translate them into reusable product capabilities.
• Use systems/design thinking to define what belongs in core product vs configuration vs external solutions and surface tradeoffs early.
• Analyze holistic product design (scale) versus immediate bespoke needs (speed to market) and prepare recommendations that balance short-term delivery with long-term scalability and stability.
• Advocate for “build once, reuse many” thinking across the organization and define phased approach for product evolution to achieve scale and speed to market needs.
• Design and guide integration experiences across APIs and web portals for our clients.
• Align Product, Business Development, BAs, and Architecture on boundaries and intent; create artifacts (capability maps, models, high-level architecture) to guide delivery.
• Work with Business Analysts to estimate cost and effort for implementation; support troubleshooting, repairs, workarounds, or customizations as needed.
• Enable internal teams and clients through presentations, training, and clear translation of technical/product concepts; ensure consistent and clear understanding of product vision.
• Drafting and delivering presentations on targeted products externally and internally.

Product Solutions Engineer

• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized customer service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coordinate with departments to achieve customer satisfaction.
• Build customer loyalty by meeting customer expectations.
• Evaluate problems of the customers and provide logical lasting solutions.
• File disputes for customers in accordance with Regulation E.
• Replies to all corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department of potential fraudulent activity.
• Maintains effective working relations with the operations department.

Customer Service Representative, Bilingual – Spanish

Product Solutions Engineer

Customer Service Representative, Bilingual – Spanish, Part-Time