Transcard

Solutions Engineer

• Understanding client realities, identifying systemic patterns, leading solution discovery and supporting client engagements while shaping reusable product capabilities that scale across customers.
• Lead discovery with the client alongside Business Development to understand client workflows, constraints, and root problems; define scoping and solution approach and requirements with the Business Analyst.
• Prototype rapid solutions and communicate a compelling story.
• Apply a strong understanding of software as a product, payments, integrations, and workflow complexity to frame problems and map end-to-end journeys.
• Identify repeating patterns across clients and translate them into reusable product capabilities.
• Use systems/design thinking to define what belongs in core product vs configuration vs external solutions and surface tradeoffs early.
• Analyze holistic product design (scale) versus immediate bespoke needs (speed to market) and prepare recommendations that balance short-term delivery with long-term scalability and stability.
• Advocate for “build once, reuse many” thinking across the organization and define phased approach for product evolution to achieve scale and speed to market needs.
• Design and guide integration experiences across APIs and web portals for our clients.
• Align Product, Business Development, BAs, and Architecture on boundaries and intent; create artifacts (capability maps, models, high-level architecture) to guide delivery.
• Work with Business Analysts to estimate cost and effort for implementation; support troubleshooting, repairs, workarounds, or customizations as needed.
• Enable internal teams and clients through presentations, training, and clear translation of technical/product concepts; ensure consistent and clear understanding of product vision.
• Drafting and delivering presentations on targeted products externally and internally.

Product Solutions Engineer

Customer Support

• This is a part-time, hourly position.
• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized customer service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coordinate with departments to achieve customer satisfaction.
• Build customer loyalty by meeting customer expectations.
• Evaluate problems of the customers and provide logical lasting solutions.
• File disputes for customers in accordance with Regulation E.
• Replies to all corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department of potential fraudulent activity.
• Maintains effective working relations with the operations department.

Customer Service Representative, Bilingual (Spanish) – Part-Time, Weekends

Product Manager

• The Product Manager at Transcard will own and define new product features and functionality, serving as the primary liaison between internal teams, external stakeholders, and senior management.
• You will communicate the product vision and requirements, ensuring alignment across all levels of the organization while effectively evangelizing our offerings to clients.
• This role manages and prioritizes product backlog, translates product team’s strategies to development tasks, and learns the customers' and market's requirements to put forth best-in-class payment solutions.
• Own and define new product features and functionality, ensuring they align with Transcard's vision and meet market demands.
• Gather input from internal stakeholders (including sales, marketing, customer support, and operations) and external clients to prioritize requirements and inform product development.
• Communicate and drive internal approval from senior management for new features and functionality, ensuring buy-in and alignment with business goals.
• Collaborates closely with product team to understand business goals and help identify product solutions (B2B SaaS) to the problems and requirements expressed by our customers.
• Act as liaison and develop detailed product specifications and business requirements for Product team, UX team, Business Analyst, and Development teams, ensuring clarity and completeness.
• Responsible for E2E technical delivery of Product, feature development and backlog.
• Conduct thorough market analysis and competitive research to identify trends, opportunities, and customer pain points.
• Maintain and prioritize a dynamic product roadmap, balancing stakeholder needs, business objectives, and technical feasibility.
• Fully understands product offerings and services (acts as SME from technical perspective).
• Lead the ideation, technical development, and launch of new features, ensuring a user-centric approach and adherence to timelines.
• Agrees product iterations and allocation of deliverables within the sprints.
• Act as a product evangelist internally and externally, effectively communicating product vision, benefits, and functionality to prospects, clients, and strategic partners.
• Define and track key performance indicators (KPIs) to evaluate product success and inform future iterations.