Systems Engineer

• Define and document business requirements related to system functionality, performance, security, and internal controls
• Document current state and future state processes for gap analysis, process improvement opportunities and training
• Communicate effectively with external and internal teams to ensure delivery of solutions and project functional requirements
• Participate or coordinate technology evaluations, Request for Proposal processes, impact analysis and feasibility studies
• Maintain relationships with IT application vendors during selection processes and implementation projects
• Prepare test cases and execute detailed test cases/scripts for functional and regression testing; track issues and coordinate user acceptance testing
• Prepare application administration documents, end-user documentation, and application training to end-users
• Assist in troubleshooting/resolution of issues and ensure appropriate tickets and documentation
• Utilize change management process for modifications or upgrades; act as point of contact with application vendor and customer for releases and updates
• Ensure proper application monitoring and coordinate with technical staff for issues
• Work with GTS Compliance team to ensure risk and compliance controls are met and/or mitigated
• Liaise with peers in country-units and external parties to exchange best practices and mature Business Analyst role

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