Transaction Network Services (TNS)

Application Support Analyst – Payments, Orchestration Services

Transaction Network Services (TNS)

full-time

Posted on:

Location Type: Office

Location: Sheffield • United Kingdom

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Tech Stack

AWSDockerDynamoDBJavaKubernetesLinuxMySQLSQL

About the role

  • Provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment
  • Involved with the support and managing the production payments application gateway across multiple regions
  • Manage and resolve incident tickets assigned to the 3rd line support team
  • Provide support for Major Incidents providing root cause analysis
  • Plan and support Release and Change Management activities within the production environments
  • Support the Problem Management process
  • Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL
  • Become an expert on supported systems, applications, and services
  • Support security and crypto service within the production environment
  • Creation of WI's and update service documentation
  • Support and help maintain PCI DSS Compliance
  • Provide Support for Disaster Recovery activities
  • Partake in 24/7 on-call rota
  • Collaboration between the different teams, sharing knowledge and help support other member of the team
  • Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams

Requirements

  • Several years’ experience of Linux based systems
  • Working within an AWS environment
  • General SQL administration and support
  • Excellent problem-solving skills
  • Docker or Kubernetes Istio experience within an AWS environment (Desirable)
  • Supporting Java based applications (Desirable)
  • General Payments experience and supporting payments switches (Desirable)
  • Knowledge of ITIL framework (Desirable)
Benefits
  • Equal opportunity employer
  • Opportunity to relocate to different locations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AWSLinuxSQLDockerKubernetesIstioJavaMariaDBAuroraDynamoDB
Soft skills
problem-solvingcollaborationknowledge transfertraining