Transaction Network Services (TNS)

Account Manager

• Support sales team in strategic deals for new and existing clients
• Create client success programs for key accounts and assist sales members
• Support sales activity to help win new business and facilitate a smooth handover to the operations team
• Assist in closing opportunities with existing accounts and fostering relationships of high-profile accounts within the Financial Markets Division
• Act as the primary point of contact for all client requests, technical matters, and new business inquiries in a pre-defined set of accounts
• Assist in the account management of listed accounts within the team
• Focus on revenue retention
• Direct involvement in client facing revenue generating projects to recognize revenue and billing as quickly as possible
• Assist with client’s legal inquiries (including contracts updates, name changes, NDAs, etc.)
• Establish specific schedules for client communication and enabling sales for the North America Team
• Work with sales management, legal and logistics to negotiate commercial terms in Master Services Agreements and Service Orders.

Senior Sales Account Manager

Product Manager

• Work closely with the engineering and systems development teams
• Requirements for product features and enhancements
• Prioritizing sprint release delivery items
• Develop interim manual workaround solutions to support proof-of-concept trials
• Provide requirements for product enhancements
• Assist engineering with user story developments
• Provide engineering and systems development with requirements for roadmap product enhancements

Product Owner

Customer Support

• Perform advanced troubleshooting to diagnose and resolve complex or escalated production issues with accuracy and urgency
• Lead hands-on triage during incidents, collaborating with cross functional teams to restore service and minimize customer impact
• Support deployments, scheduled maintenance, and disaster recovery activities to ensure platform stability and continuity
• Participate in team triage discussions, readiness drills, and outage mitigation efforts to strengthen operational resilience
• Contribute to on-call rotations, including occasional after hours, weekend, and holiday support as needed
• Develop and refine operational processes, runbooks, and troubleshooting guides to improve team efficiency and consistency
• Serve as a subject matter expert (SME) for assigned product areas, providing guidance to internal teams and mentoring peers
• Maintain clear, proactive communication with customers and stakeholders throughout the lifecycle of technical issues
• Identify recurring problems and partner with engineering to drive long-term corrective actions and product improvements
• Ensure documentation, knowledge base articles, and internal resources remain accurate, current, and easy to consume

Technical Customer Service

• Define and own the long-term product vision, strategy, and roadmap aligned with company objectives and market needs.
• Identify new product and service opportunities within the telecommunications ecosystem.
• Lead complex, large-scale initiatives from concept to launch.
• Own and manage the 3+ year product roadmap and prioritization across quarterly and annual planning horizons.
• Partner with Product Owners and delivery teams using Agile methodologies.
• Develop business cases, pricing strategies, and go-to-market plans.
• Lead Common Language Information Services strategy, including CLLI, CLEI, and related identifiers and how these standards can be used to support service provider customer needs as they transition from traditional to IP-based network infrastructure.
• Lead cross-functional teams (engineering, design, marketing) to deliver, ensuring shared understanding of the roadmap.
• Utilize metrics and user feedback to identify opportunities, iterate on products, and define success.
• Engage with industry standards bodies to ensure alignment and influence future standards.
• Act as a subject-matter expert for Common Language capabilities with customers and internal stakeholders.

Senior Product Manager

Network Engineer

• Support add/move/change (MAC) activities across production financial‑markets networks;
• Configure and troubleshoot Layer‑2 and Layer‑3 network services;
• Assist with BGP, OSPF, and IS‑IS routing changes and troubleshooting;
• Support NAT configuration and fault isolation (static and dynamic NAT);
• Assist with IP multicast (IGMP, PIM) used for market data distribution;
• Perform packet capture and traffic analysis (tcpdump, Wireshark or equivalent);
• Assist with Layer‑1 troubleshooting including physical connectivity and latency‑sensitive paths;
• Follow disciplined change, documentation, and operational processes;
• Work with senior engineers on automation‑enabled configuration and validation.
• Exposure to network‑as‑code practices using structured data (JSON/YAML);
• Assist with templated configuration and automation workflows (e.g., Jinja2, Ansible);
• Follow Git‑based version control and peer‑review workflows for network changes.

• Support add/move/change (MAC) activities across production financial-markets networks
• Configure and troubleshoot Layer‑2 and Layer‑3 network services
• Assist with BGP, OSPF, and IS‑IS routing changes and troubleshooting
• Support NAT configuration and fault isolation (static and dynamic NAT)
• Assist with IP multicast (IGMP, PIM) used for market data distribution
• Perform packet capture and traffic analysis (tcpdump, Wireshark or equivalent)
• Assist with Layer‑1 troubleshooting including physical connectivity and latency-sensitive paths
• Follow disciplined change, documentation, and operational processes
• Work with senior engineers on automation-enabled configuration and validation

Field Engineer

• Perform telecommunications and data center site systems maintenance.
• Maintain and operate specific communication, switch, network, and interface equipment to provide quality service.
• Maximize availability to our external and internal customers.
• Perform shipping / receiving, inventory control, and keep accurate site documentation.
• Installs and deinstalls equipment into Data Center racks.
• Replace hard drives, memory, and cards on server equipment.
• Install and test cabling between network and server equipment.
• Monitor and review network circuits and equipment.
• Perform Layer 1, physical circuit reliability acceptance testing with the carrier and the customer to validate the quality of the transmission path to the users’ equipment.
• Assist with Layer 2 & 3 tests; adhering to protocol standards to validate interoperability and interfacing requirements to connect the customers into the TNS Network.
• Work independently with indirect supervision.
• Provide verbal and written communication with other team members, departments, and customers to ensure successful completion of work and provide proper hand-offs.
• Move and Lift a minimum of 50lbs into telco racks.

Senior Sales Account Manager

Product Owner

Technical Customer Service

Senior Product Manager

Network Engineer

Network Engineer

Field Engineer IV