Transaction Network Services (TNS)

Network Engineer

• 2nd/3rd line network support role in the payments industry.
• Support resolution of escalated service incident tickets.
• Support major incident management.
• Incident root cause analysis.
• Problem management resolution.
• Network maintenance.
• Providing on-call support (rota based) and occasional out of hours work.
• Support for disaster recovery activities.
• Provide training, knowledge transfer and ongoing support to TNS Global Service Support Centre technicians.
• Support evolution of documentation and processes.

Senior Network Engineer – Operations

• Design and test new technologies, features, and solutions and documenting the results so that they can be repeated by members of the Implementations team and supported by the Network Operations Center
• Work closely with Pre-Sales Engineers and Product Marketing to understand customer requirements and develop scalable, consistent and supportable technical solutions
• Work with existing and new vendors to evaluate platforms and solutions for integration in TNS’ product suite. Provide third-level support to TNS’ Network Operations Center staff, and Implementations teams
• Develop and document detailed lab test plans and reports, document procedures and new configurations, provide training for operations departments and other engineers, provide written troubleshooting, debugging, and problem detail to vendors.
• Interact with vendors to resolve problems and bugs, and perform hands-on testing, configuration, and troubleshooting

Senior Network Architect

IT Support

• Define and maintain enterprise architecture frameworks and standards for global network and cloud domains
• Lead strategic planning and roadmap development for physical, hybrid and multi-cloud environments
• Advise and consult with Product, Project, and Engineering teams on cloud adoption, network modernization, and digital transformation
• Oversee solution evaluation, vendor selection, and customization for network and cloud technologies
• Ensure rigorous testing, certification, and security compliance for all network and cloud releases
• Provide technical leadership and mentorship to Architecture and Engineering teams
• Own documentation, governance, and lifecycle management for enterprise network and cloud solutions.

Senior Enterprise Architect

Business Development Rep

• Initiate contact with potential clients and stakeholders
• Generate and qualify leads
• Develop skill in product demos and email campaigns
• Track performance metrics through Salesforce

Business Development Associate

Solutions Engineer

• Help the Sales Group identify payment solution opportunities and define business problems
• Assist the sales team by providing technical support, advice, and demonstrations
• Create business, functional, and technical requirements for customized solutions
• Participate in sales campaigns and strategize on selling new services

Technical/Sales Solution Engineer

Software Engineer

• Drive the technical vision and develop an architectural roadmap for the suite of products
• Contribute directly to development efforts as needed – writing, reviewing and troubleshooting code in Java, Spring, JavaScript (Vue.js or similar) and SQL
• Lead development initiatives, ensuring quality, scalability and maintainability
• Guide the team in applying sound engineering practices, code standards and design principles
• Identify and execute UI/UX improvements to elevate product usability and customer satisfaction
• Directly manage a team of software developers, including hiring, performance reviews, and career development
• Mentor and coach team members, fostering a culture of continuous improvement and learning
• Encourage best practices through code reviews, pair programming, and continuous learning
• Develop and refine development processes, including source control, deployment, CI/CD, and environment management
• Collaborate with internal groups to ensure developers have the necessary hardware, software, and tools
• Serve as the primary escalation point for customer-facing issues from the support team, including direct involvement in investigations and customer communications as needed
• Work closely with Product Management to translate product requirements into actionable development plans and timelines
• Communicate project status, risks, and updates to internal stakeholders and customers

Software Development Lead

Project Manager

• Lead cross-functional teams to complete Global Network Integration and Global Infrastructure Deployment projects on time and within budget.
• Manage the day-to-day operational aspects of the projects; escalate when appropriate to deliver projects on time.
• Create Project Plans, Meeting Agendas/Minutes and Progress Status Reports up to C-level Management.
• Track risks and create contingency plans.
• Ensure project documents are complete, current, and stored appropriately.
• Complete the Operational Readiness Review with the Global Network Operations Center.
• Capture lessons learned and recommendations for continuous improvement.

Senior Project Manager

Data Scientist

• Realizar pesquisas e estudos para entender as tendências de mercado, identificar oportunidades e analisar as concorrências
• Participar do desenvolvimento de novos produtos, identificando as necessidades dos clientes, análise de tendência do mercado e traduzindo-as em requisitos técnicos
• Coletar, analisar e interpretar dados relacionados aos produtos, como vendas, uso e satisfação do cliente, para identificar áreas de melhorias e oportunidades para produtos novos e existentes
• Acompanhar o ciclo de vida dos produtos, desde o lançamento até a descontinuação, identificando oportunidades de melhorias e otimização
• Interagir com diversas áreas da empresa, para garantir a sinergia e o alinhamento nas atividades relacionadas aos produtos
• Contribuir para a definição de estratégias de produto, como posicionamento, preços e canais de distribuição
• Prestar suporte às áreas de vendas e marketing, fornecendo informações e dados sobre os produtos e mercado
• Analisar documentações técnicas e certificações de produtos
• Descrever cronogramas de implantação de produtos
• Criar a visão e a voz da narrativa do produto da TNS

Analista de Produto Pleno

Risk

• Managing the annual PCI and SOC audits as well as customer assurance requests
• Performing internal reviews to identify any controls gaps and managing remediation
• Gathering and reviewing audit evidence for SOC and PCI audits; day to day management of evidence collection and remediation
• Managing customer assurance questionnaires (Shared Assessments SiG) and delivering on customer requests
• Conducting process and controls reviews to identify improvements and ensure implementation
• Audit preparation and management: gathering, sorting and saving evidence on the portal and coordinating assessment activities at multiple locations
• Collaborating with various teams, demonstrating core values (Focus, Collaboration, Awareness and Delivery), and delivering against agreed deadlines
• Continually learning about TNS environments and maintaining confidentiality

Senior Risk Manager

Engineer

• Lead the design, implementation, and continuous improvement of the observability stack, including monitoring, logging, and tracing systems.
• Define and enforce observability standards and best practices across engineering teams to ensure consistent instrumentation and visibility.
• Build scalable monitoring solutions that provide real-time insights into system health, performance, and availability.
• Develop and maintain dashboards, alerts, and automated responses to proactively detect and resolve issues before they impact users.
• Collaborate with development, infrastructure, and SRE teams to integrate observability into CI/CD pipelines and production workflows.
• Conduct root cause analysis and post-incident reviews to identify observability gaps and drive improvements.
• Evaluate and implement tools such as Splunk, Splunk Observability Cloud, Netreo to support monitoring and alerting needs.
• Champion a culture of data-driven decision-making by enabling teams to access and interpret observability data effectively.
• Automating observability pipelines and alerting mechanisms.

Observability Engineer

Cloud Engineer

• Create and execute cloud computing strategies by architecting cloud infrastructure assets to meet TNS’ business goals
• Work with cross-functional teams to design and implement cloud infrastructure and cloud native applications
• Serve as subject matter expert, advisor to understand and communicate industry best practices for cloud technologies
• Work with stakeholders to develop strategic plans and work with cross-functional teams to implement and assist in operation
• Continuously improve service delivery to internal and external customers
• Develop, configure, administer, and troubleshoot cloud infrastructure that supports corporate and production platforms
• Define monitoring and alerting requirements for cloud infrastructure, assist Monitoring and Automation teams
• Create, maintain, and improve documentation for processes, architecture, or other cloud infrastructure elements
• Educate and evangelize the capabilities and limitations of cloud technologies
• Assist in creating and managing financial forecasts, business cases, and invoice reviews, and ongoing financial management for cloud services
• Perform consultative services to internal customers to select appropriate platforms for service delivery between cloud and traditional infrastructure

AWS Cloud Architect

Security Engineer

• Experienced and motivated Cloud Security Engineer to help TNS develop and mature the security of our growing cloud footprint. The ideal candidate will have experience on multiple cloud environments including unified monitoring via cloud application security broker (CASB) and SIEM on behalf of a cybersecurity program. Serving as a Subject Matter Expert in the configuration and operation of the security consoles and controls within the environment. Providing analysis of outputs and recommendations for improving overall security posture. Finally, developing technical documentation supporting the architecture discussions and leadership decision. Responsibilities include driving development and adoption of cloud security standards, best practices, and technologies within Enterprise IT infrastructure at TNS. Liaising and communicating security-related issues with internal business stakeholders. Developing, enhancing, and documenting security architecture, security policies, patterns, procedures, guidelines, and standards requiring cloud-based solutions. Implementing security controls to comply with industry best practices and various regulatory controls – PCI. Working with other teams to maintain security compliance for PCI or other security standards. Providing security recommendations and expertise on new services or for migrating applications. Conducting initial triage assessments of audit findings from audit or testing. Reviewing products and making recommendations to improve the security posture. Engaging with other internal and external groups to get and share information to improve processes and security posture. Proactively improving the security posture of cloud-based environments with Cloud Service Provider(CSP) services, Compliance as Code and automation. Reviewing reports from third-party penetration test results and document alignment to cloud provider guidelines and tools. Define, document, and share cloud provider incident response methodology that guides detection and response to cloud-based security incidents including defining first responder steps and incident manager role. Experience reviewing system and application logs (e.g., web or mail server logs), either to investigate security issues or complex operational issues. Verify cloud logging capabilities to establish accountability for events that occur in the cloud environment Experience deploying physical, virtual and cloud hosted enterprise applications on MS Windows and/or Linux OS.

Cloud Security Engineer

Account Executive

• TNS expands its North America go-to-market for Payments Market and seeks an Account Executive to drive new logo sales of merchant enablement and connectivity solutions.
• Responsibilities include sales execution, lead generation, qualify and close opportunities, develop GTM strategies, and coordinate with leadership to achieve quotas.
• Lead preparation of formal sales proposals, RFI/RFP/Tender responses and contract negotiations; maintain accurate forecasts using Salesforce.com.
• Build and maintain relationships with strategic partners and clients; identify new opportunities through networking and market research.
• Achieve and exceed quotas and MBOs; contribute to the strategic GTM plan and market positioning.
• Travel up to 30% within North America; remote/virtual options available.