Transaction Network Services (TNS)

Operations

• Drive process efficiency across all products from customer acquisition and onboarding through customer satisfaction and contract renewal
• Remove roadblocks, drive efficiencies, and introduce automation for business processes
• Champion client satisfaction and retention across telecom services portfolio
• Lead a dynamic team focused on service delivery management and customer satisfaction
• Manage the end to end Quote to Cash process ensuring timely completion and correct invoicing
• Oversee customer success processes and engage customers for product understanding and adoption
• Act as a trusted advisor to clients managing their post-sales experience
• Measure and manage customer satisfaction and retention
• Create metrics and reports on customer support and issue resolution
• Conduct product level training and coordinate technical support when required

Commercial Operations Leader

Account Manager

• Lead US efforts to build and manage a partner program for ISVs and VARs
• Launch successful framework for ISV and VAR partners including strategy, incentives, onboarding, and co-marketing paths
• Create and execute partner integration and engagement programs
• Negotiate partnership agreements and align sales strategies for mutual success
• Build and maintain strong channel relationships to maximize partner engagement

Channel Partner Manager

Chief Marketing Officer

• Drive and execute global marketing initiatives with a strong focus on the UK and MLE regions
• Support multiple marketing disciplines including product marketing, demand generation, sales operations, and communications
• Conduct market research and shape solution positioning and storytelling
• Leverage martech tools such as Pardot, Demandbase, Salesforce, and LinkedIn

Marketing Executive

Support Engineer

• Provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment
• Involved with the support and managing the production payments application gateway across multiple regions
• Manage and resolve incident tickets assigned to the 3rd line support team
• Provide support for Major Incidents providing root cause analysis
• Plan and support Release and Change Management activities within the production environments
• Support the Problem Management process
• Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL
• Become an expert on supported systems, applications, and services
• Support security and crypto service within the production environment
• Creation of WI's and update service documentation
• Support and help maintain PCI DSS Compliance
• Provide Support for Disaster Recovery activities
• Partake in 24/7 on-call rota
• Collaboration between the different teams, sharing knowledge and help support other member of the team
• Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams

Application Support Analyst – Payments, Orchestration Services

QA Engineer

• Develops and executes test strategies/scenarios for telecom network applications/infrastructure
• Develops and maintains automated regression test suites
• Works as part of a scrum team in an agile environment
• Works with operations to ensure smooth software deployments in production
• Possesses the ability to work with minimal supervision and/or independently
• Utilizes experience and judgment to plan and accomplish goals
• Writes or modifies scripts in Perl or UNIX to automate repetitive tests
• Creates tests and defect reports using the team standards and best practices

Quality Assurance Engineer – Test Automation

Controller

• Oversee monthly/quarterly/annual financial statements (GAAP/IFRS), close processes, consolidations, and complex accounting issues (like revenue recognition)
• Develop, implement, and monitor strong internal controls, ensuring adherence to regulations
• Act as a strategic advisor to the CFO/executives, driving financial strategy, process improvements, and system implementations (ERP)
• Lead the annual budget/forecast process, analyzing variances and providing financial insights
• Recruit, mentor, and lead high-performing accounting, tax, payroll, and audit teams
• Manage external audits and relationships with auditors, potentially investor relations

Commercial Operations Leader

Channel Partner Manager

Marketing Executive

Application Support Analyst – Payments, Orchestration Services

Quality Assurance Engineer – Test Automation

Chief Accounting Officer – SVP Controller