Trainline

Account Manager, B2B

Trainline

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £45,000 - £55,000 per year

About the role

  • Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates)
  • Act as a trusted advisor, helping clients unlock the full value of Trainline’s B2B solutions
  • Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long-term retention
  • Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions
  • Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives
  • Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement
  • Represent the client’s voice internally, providing feedback that informs product development and service enhancements
  • Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position Trainline as a thought leader

Requirements

  • 3–6 years’ experience in Account Management, Customer Success, or Partnership Management
  • Proven success in building and maintaining long-term client relationships with enterprise or strategic partners
  • Proven experience in managing multiple client workstreams to support growth strategies
  • Fluency in English and French (and essential if based in Paris). Italian or Spanish is also desirable
  • Strong commercial acumen and a data-driven approach to measuring success and identifying growth opportunities
  • Excellent communication and stakeholder management skills, comfortable engaging with senior decision-makers
  • A proactive, collaborative, and solution-oriented mindset
  • Passion for the rail industry, business travel, and sustainable mobility
Benefits
  • Private healthcare & dental insurance
  • Generous work from abroad policy
  • 2-for-1 share purchase plans
  • EV Scheme to further reduce carbon emissions
  • Extra festive time off
  • Excellent family-friendly benefits
  • Clear career paths
  • Transparent pay bands
  • Personal learning budgets
  • Regular learning days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessPartnership ManagementData AnalysisKPI MonitoringIntegration PlanningCommercial Performance
Soft Skills
Relationship BuildingCommunicationStakeholder ManagementCollaborationProactive MindsetSolution-oriented MindsetCommercial Acumen