Trailborn Hotels & Resorts

Manager

• Oversee day-to-day resort operations across all departments.
• Lead, coach, and develop department managers and team members.
• Ensure exceptional guest service standards are maintained throughout the property.
• Monitor operational efficiency and implement improvements when needed.
• Conduct regular property walks to ensure cleanliness, safety, and presentation standards.
• Support opening, closing, and seasonal operational transitions as needed.
• Address guest concerns and resolve escalated service issues promptly and professionally.
• Ensure guest feedback is reviewed and acted upon to improve service quality.
• Promote a culture of hospitality, responsiveness, and proactive service recovery.
• Assist in developing and managing departmental budgets and forecasts.
• Monitor labor costs, productivity, and operational expenses.
• Analyze financial reports and identify opportunities to improve profitability.
• Support revenue-driving initiatives and cost-control strategies.
• Foster a positive, inclusive, and high-performing workplace culture.
• Ensure compliance with company policies, procedures, and employment practices.
• Participate in recruitment, onboarding, training, and performance management.
• Ensure compliance with all federal, state, and local regulations.
• Maintain workplace safety standards and emergency procedures.
• Partner with Human Resources and department leaders on workplace investigations and corrective actions when necessary.
• Assist in achieving annual operational and financial goals.
• Collaborate with executive leadership to enhance resort performance and guest satisfaction.

Resort Manager

• Architect, maintain, and facilitate training curricula for all hotel departments
• Partner in leading the people-side of hotel openings, rebrands, and operational changes
• Develop transition playbooks and serve as the on-site training lead during operational changes
• Partner with GMs and department heads to identify skill gaps and evaluate training effectiveness
• Certify and develop property-level trainers at each hotel with facilitation skills and coaching techniques

Senior Manager – Training & Transitions

• Architect, maintain, and facilitate training curricula for all hotel departments, ensuring content stays current (and property-specific as appropriate) with brand standards and compliance requirements.
• Partner in leading the people-side of hotel openings, rebrands, and operational changes; develop transition playbooks and serve as the on-site training lead during these periods.
• Partner with GMs and department heads to identify skill gaps, evaluate training effectiveness, and report on key metrics including GSS Scores.
• Certify and develop property-level trainers at each hotel, equipping them with facilitation skills, coaching techniques, and the tools needed to deliver consistent training independently.

Senior Manager of Training & Transitions

Director

• Support and execute the company’s distribution strategy, connectivity infrastructure, and hotel transition initiatives across the portfolio
• Oversee channel performance, rate integrity, system integrations, and electronic distribution execution
• Serve as the primary distribution lead during hotel openings, conversions, rebranding efforts, and management transitions
• Work cross-functionally with Revenue Management, Marketing, Operations, IT, Sales, and external partners
• Maintain compliance with Marriott and brand distribution standards where applicable
• Lead distribution and connectivity workstreams during hotel transitions, acquisitions, openings, rebranding initiatives, and management conversions
• Coordinate CRS, PMS, channel manager, OTA, GDS, and brand system setup and activation timelines
• Monitor and resolve discrepancies related to pricing, availability, restrictions, and content
• Ensure ongoing channel compliance and platform accuracy

Corporate Director of Distribution – Transitions

Customer Success Manager

• Own and maintain the integrated marketing campaign calendar, aligning all channels – email, social, paid, in-property, and PR – around a unified narrative.
• Develop campaign briefs from strategy through execution, partnering with channel leads and Regional Marketing Directors to ensure on-time, on-brand delivery.
• Build and manage the campaign intake process so internal stakeholders have a clear path to request, track, and review marketing support.
• Track campaign performance across channels, delivering regular recaps with learnings and recommendations to continuously raise the bar.
• Lead the buildout and ongoing optimization of our CRM in Revinate , including segmentation strategy, audience architecture, and automation workflow.
• Define and manage the guest communication roadmap – from pre-arrival sequences and in-stay messaging to post-stay re-engagement and loyalty campaigns.
• Design and manage the full guest lifecycle – acquisition, activation, engagement, and retention – with intentional messaging at every stage.
• Serve as a primary writer for marketing campaigns, email copy, landing pages, and promotional materials – producing polished, brand-consistent content with speed and craft.
• Partner with the broader team to uphold brand voice guidelines and bring consistency to how we communicate across touchpoints.

Director of Lifecycle Marketing, CRM

• Own and maintain the integrated marketing campaign calendar, aligning all channels — email, social, paid, in-property, and PR — around a unified narrative.
• Develop campaign briefs from strategy through execution, partnering with channel leads and Regional Marketing Directors to ensure on-time, on-brand delivery.
• Build and manage the campaign intake process so internal stakeholders have a clear path to request, track, and review marketing support.
• Track campaign performance across channels, delivering regular recaps with learnings and recommendations to continuously raise the bar.
• Lead the buildout and ongoing optimization of our CRM in Revinate, including segmentation strategy, audience architecture, and automation workflow.
• Define and manage the guest communication roadmap — from pre-arrival sequences and in-stay messaging to post-stay re-engagement and loyalty campaigns.
• Design and manage the full guest lifecycle — acquisition, activation, engagement, and retention — with intentional messaging at every stage.
• Design and build emails for property and brand-level newsletters, while owning email marketing KPIs.
• Serve as a primary writer for marketing campaigns, email copy, landing pages, and promotional materials — producing polished, brand-consistent content with speed and craft.
• Partner with the broader team to uphold brand voice guidelines and bring consistency to how we communicate across touchpoints.