Trailborn Hotels & Resorts

Director

• Oversee performance, security, and reliability of all corporate and property-level systems, including PMS, POS, network infrastructure, and cloud-based platforms (e.g., Microsoft 365, SharePoint, Teams).
• Own and support the hotel technology stack, including PMS (Opera), POS systems, CRS integrations, and key operational platforms across the portfolio.
• Responsible for system integrations with Marriott and serves as the liaison for Trailborn on successful tech stack integrations as needed.
• Serve as the primary IT liaison- ensuring compliance, connectivity, and optimization across Marriott systems.
• Manage relationships with third-party IT vendors and managed service providers, ensuring strong performance, accountability, and cost control.
• Lead system implementations, upgrades, conversions, and integrations, particularly during property transitions, openings, and brand changes.
• Troubleshoot and resolve escalated technical issues impacting property operations, guest experience, or revenue systems.
• Establish and maintain IT policies, cybersecurity protocols, data protection standards, and PCI compliance across all systems.
• Partner cross-functionally with Operations, Finance, HR, and Commercial teams to support business initiatives and ensure technology alignment.

Senior Director, Information Technology

• Own and execute each hotel’s distribution strategy across direct, OTA, GDS, wholesale, and Marriott distribution platforms
• Manage rate loading, availability, restrictions, and inventory controls across all systems
• Ensure compliance with Marriott distribution standards and brand requirements where applicable
• Lead rate parity control and channel integrity
• Monitor and resolve rate parity issues across all channels
• Identify root causes of discrepancies and implement immediate corrective actions with internal teams and partners while establishing processes to mitigate future discrepancies
• Manage channel performance and expansion
• Analyze and report production, cost of sale, conversion, and contribution by channel
• Evaluate, onboard, and optimize new distribution partners and connectivity opportunities
• Oversee content, merchandising, and channel readiness
• Ensure room types, packages, add-ons, images, and descriptions are accurate and aligned across channels
• Partner and align with Marketing on promotions, campaigns, and digital merchandising strategies
• Serve as the distribution systems and connectivity expert
• Act as primary owner for Synxis, channel manager, Marriott systems, and distribution-related tools
• Coordinate testing, launches, and ongoing optimization of new integrations and features

Senior Director, Information Technology

Director of Distribution