Trailborn Hotels & Resorts

Software Engineer

• Leadership oversight and Administration of all aspects of the Engineering and Grounds department.
• Ensuring that the maintenance and repair of facilities operations and construction management activities are meeting all company objectives and requirements within budgetary guidelines.
• Responsible for creation and administration of the department financial plan and management of the approved plan including labor, expenses, and allocations.
• Coordinate Engineering and Grounds activities under the direction of the Assistant General Manager.
• Work effectively and cooperatively with all department Directors to ensure all guest service goals are met.
• Maintain professional and credible working relationship outside contractors, and vendors.
• Provide full support for all guest-related maintenance needs.
• Guest services are a priority.
• Detailed, hands-on planning of all Capital Projects.
• Prepare and maintain a 5-year running Capital Plan for Hotel, Condos and Employee Housing, including, but not limited to recurring improvements such as roofing, painting, and other recurring/cyclic work.
• Responsible for the oversight of the administration and execution of all contracts, certificates of insurance and permitting for all projects according to policy and regulation.
• Work with the Project manager to ensure each project is successful and timely completed within budget and within the defined Scope of Work.
• Plan, develop and implement procedures for all facilities maintenance, repair operations and construction.
• Direct all Engineering and Grounds Department activities focusing on continual improvement and effective asset management.
• Plan and implement any/all opening/closing of operational facilities as needed.
• Ensure that all operations open on time with full services and are closed safely efficiently.
• Lead and supervise the Engineering Manager to ensure that maintenance work orders are being completed in a cost effective, timely and satisfactory manner.
• Ensure there is no backlog of work orders and that all projects are up to date.
• Review and approve all departmental purchase orders and invoices within budget.
• Comply with all Federal, State and County regulations, policies and procedures.
• Comply with all company policies and standards.
• Facilitate and document annual departmental refresher trainings with all employees, “Emergency Action Plan procedures.”
• Conduct weekly and documented safety meetings with staff.
• Oversee all timekeeping, scheduling and meal break compliance.
• Must be able to demonstrate professional and courteous behavior with all guests and employees.
• Perform other duties as assigned.

Director of Engineering

Revenue Operations

• Execute Pricing & Inventory Strategy
• Implement pricing, availability, and restriction strategies across all assigned properties as directed by the Area DORM
• Load and maintain rate codes, packages, promotions, and inventory controls in SynXis CRS, Duetto, and OPERA PMS
• Monitor daily booking pace, pickup trends, and occupancy patterns, flagging anomalies and opportunities to the Area DORM
• Ensure rate parity across all channels at all assigned properties on a daily basis
• Execute need-period and compression strategies in alignment with Area DORM direction
• Support Forecasting & Reporting
• Prepare daily, weekly, and monthly performance reports for each assigned property, including pace, pickup, and production summaries
• Support the Area DORM in producing rolling forecasts and budget variance analysis across assigned properties
• Compile competitive rate shopping data and market intelligence for review during revenue strategy sessions
• Maintain accurate OTB (on-the-books) data and segment reporting across all platforms to support portfolio-level decision-making
• Maintain System Accuracy & Configuration
• Conduct regular system audits across SynXis CRS, Duetto, and OPERA PMS to ensure rate loading accuracy, restriction compliance, and inventory availability
• Identify and resolve system discrepancies, rate parity violations, and inventory errors in a timely manner
• Support onboarding of new rate plans, packages, or distribution partners as directed by the Area DORM
• Ensure all system configurations meet brand distribution standards and Trailborn revenue management guidelines
• Coordinate Cross-Functionally at the Property Level
• Serve as the day-to-day revenue management point of contact for General Managers and property teams across assigned locations
• Collaborate with property Sales and Marketing coordinators on promotions, packages, and need-period activations
• Attend and contribute to weekly revenue strategy meetings, providing property-level data and updates to the Area DORM
• Support voice channel and reservations teams with current rate availability, restrictions, and upsell guidance
• Contribute to Portfolio-Wide Revenue Performance
• Identify property-level trends, competitive shifts, and demand signals that may impact the broader assigned portfolio
• Share best practices and consistent execution standards across assigned properties to support portfolio-level performance goals
• Assist the Area DORM with ad hoc analysis, presentations, and special projects as needed

Area Revenue Manager

Manager

• Oversee day-to-day resort operations across all departments.
• Lead, coach, and develop department managers and team members.
• Ensure exceptional guest service standards are maintained throughout the property.
• Monitor operational efficiency and implement improvements when needed.
• Conduct regular property walks to ensure cleanliness, safety, and presentation standards.
• Support opening, closing, and seasonal operational transitions as needed.
• Address guest concerns and resolve escalated service issues promptly and professionally.
• Ensure guest feedback is reviewed and acted upon to improve service quality.
• Promote a culture of hospitality, responsiveness, and proactive service recovery.
• Assist in developing and managing departmental budgets and forecasts.
• Monitor labor costs, productivity, and operational expenses.
• Analyze financial reports and identify opportunities to improve profitability.
• Support revenue-driving initiatives and cost-control strategies.
• Foster a positive, inclusive, and high-performing workplace culture.
• Ensure compliance with company policies, procedures, and employment practices.
• Participate in recruitment, onboarding, training, and performance management.
• Ensure compliance with all federal, state, and local regulations.
• Maintain workplace safety standards and emergency procedures.
• Partner with Human Resources and department leaders on workplace investigations and corrective actions when necessary.
• Assist in achieving annual operational and financial goals.
• Collaborate with executive leadership to enhance resort performance and guest satisfaction.

Director of Engineering

Area Revenue Manager

Resort Manager